upgrade instance version

saikumarkak
Tera Contributor

‎06-11-2025 04:38 AM

Hi Team,
I have admin credentials i need to update from Xanadu version to Yakohama version. I don't have any support portal access, HI portal and developer portal. just, we have admin password and user Id. I need to update the version in instance only.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-11-2025 04:41 AM

Hi @saikumarkak 

Are you referring to PDI? If yes, then go to developer.servicenow.com.

  1. Click on your profile on the right side.

  2. On the left side, you’ll see the option Upgrade Instance.

  3. Pick the latest version from there and click OK.

If it’s not PDI, then you need support portal access to schedule the instance. If you don’t have access, ask your client.

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Dr. Atul G. - Learn N Grow Together
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sakshi1707
Tera Contributor

‎06-11-2025 04:54 AM

Hello @saikumarkak,
Just follow the steps below:

1) Go to the link : developer.servicenow.com
2) Log in to your account
3) Click on your profile

sakshi1707_0-1749642618020.png

4) Click on upgrade instance

sakshi1707_1-1749642704872.png
5) Click Yokohama

sakshi1707_2-1749642786282.png


6) And click on Upgrade instance, it will take some time.

Hope this will help you!

Regards,
Sakshi

 

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