All applications on the ServiceNow Store undergo a certification process before publication.
In addition to the initial certification, ServiceNow Store apps can require:
- Recertification for a new app version (code changes)
- Recertification on a newer ServiceNow release
Recertifying your app with code changes
If you already have a certified application on the ServiceNow Store and intend to make changes to the code or its listing, you must re-submit the app for app and listing re-certification. For example, you have created a scoped application called "ScopedApp" v1.0.0 which is already certified and published in the Store, and want to update its version to v.1.0.1 because you have new features or have fixed defects. For more information see Recertifying your app with code changes
Recertifying for new ServiceNow releases
If you already have a certified application listed on the ServiceNow Store and do not intend to make any changes to the code or current listing, you can recertify the app for a new ServiceNow release.
How to recertify an app on a newer ServiceNow release
To recertify your app for a newer ServiceNow, follow these steps:
- Upgrade one of your vendor instances to the latest release. You can request an instance upgrade in HI support: HI Service Portal - ServiceNow You can also request (purchase) an additional vendor instance here: https://partnerportal.service-now.com/partnerhome?id=tpp_instances_details
- Test your application on the newest release. Run through your entire Test. Take your time and ensure that everything is in working order. While the platform persists support across major releases, it is up to you to ensure each piece of your application is as expected. Thorough testing will help ensure a smooth certification process for you.
- Ensure all functionality persists - if no changes have been made to your application for this new release, everything should be in working order.
- Complete/Update a revised version of your Scoped Application Test Plan along with the results. This will be interrogated by the certification team.
- Find your application to be recertified here: https://tpp.servicenow.com/sn_appstore_store.do#!/tpp/certify
- Click the "Request Certification" link:
- Complete the form that appears in the popup and submit.
- The Certification team will confirm your results and proceed with updating your listing.
Note that you must be a Build Partner to list an application on the ServiceNow Store. If you are not a Build Partner Program participant and you want to develop and sell applications on the ServiceNow Store you can join the ServiceNow Partner Program. Learn More
