Email notifications for the regular self-service password reset process are not sent out
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06-05-2024 10:12 AM
Hello,
I am trying to work on a notification for which I don't see anything in the email logs. I followed every possible step w.r.t Password reset for self-service for this ServiceNow instance, I received the Password reset URL but not this notification. - Reset Password Notification on Incident Table.
Please find the attached notification and set of email logs. When do this notification trigger?
Any help would be appreciated.
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06-05-2024 02:05 PM
By any chance you are testing this on PDI? if yes, then email will not work on PDI.
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06-06-2024 09:35 PM
Check the user profile of the recipient have Notification enabled on sys_user table.
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06-07-2024 06:47 AM
Everything is enabled w.r.t user profile and notification preference. But I was able to figure it out, this gets triggered as a part of workflow and can be validated in Live environment as the list of applications for password reset is not including ServiceNow instance.
Thanks,
