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Resolved! Current ServiceNow Capability Chart

Does anyone have a current ServiceNow capability chart to brief executives on ServiceNow capabilities? I attached a couple old ones. I have asked for a new one, but was told ServiceNow updates capabilities too often to create a capability chart.Thank...

Todd Haggar by Tera Contributor
  • 27381 Views
  • 10 replies
  • 36 helpfuls

Unrestricted User DEF1000204 vs Machine Identity Console

We have thousands of non-human user objects which represent shared mailboxes, external service accounts and other artifacts in our environment. These are imported into sys_user since we often need to log cases which are linked to them.Per ServiceNow ...

barcar by Tera Contributor
  • 284 Views
  • 1 replies
  • 0 helpfuls

Can we do anything with the embedded list?

Hi community, Can we make changes to the embedded list on the Change form? For example, adding an Incident through the embedded list on the Change form. I want to make this field mandatory— is it possible?mark in yellow - 

100% Accuracy in CI

Hi @community, How to do 100% accuracy in CI, im trying to find out but not get anything plz suggest. Thank you in advance 

Resolved! MIM notification messages

Hi Community, everything is working correctly, but the message received in Microsoft Teams appears in paragraph format instead of a clear or proper format; what should I do or suggest?

ServiceNow Cleanup Activity

Hi Community,While reviewing attachments using sys_attachment.list, I found a large amount of data that appears to be unused and was created before December 2021.Our ServiceNow instance was implemented around February–March 2022, so these attachments...

Need help with CSM Modeling

We have sold a package to a customer and would like to align on the correct way to model this in ServiceNow CSM using Sold Product and Installed Base.Business StructureA Package is sold to the customerThe package contains one Sub‑PackageThe Sub‑Packa...