Hi,We have many plugins installed in the instance across multiple modules (ITSM, CSM, ham, sam, GRc.. etc). How can we track what is the current version of this plugins and what will be the latest version. Is there a way we can compare instead of man...
How to add Similar Incidents choice in Agent Assist resource.
Hello ServiceNow Community,I am working on the Key Management Framework (KMF) module in ServiceNow and need help with using our own organization-managed key for encryption and decryption instead of the ServiceNow-generated key. Current SetupCryptogra...
We are not able to get our Story Creator, or Sprint planner AI Agents to work Anyone able to provide help for a domain separation issue? Acceptance criteria 1. ACL Visibility Resolved for Domain Separated Environment Given the nowengage instance u...
I have a use case where the customer wants to a do a bulk one time import of all data from MS Project Online. I was thinking of trying to somehow utilize the import process provided OOTB but I don't think that would work. Has anyone done this and ...
Hi ServiceNow folks, Often times in HR implementations several attributes are tracked in the process. Of course, these are beyond what is provided OOB - from the HR Profile table and from the HR child classes. The need becomes greater when clients sa...
This one has often puzzled me.Extensions of cmn_location are considered "Exempt" meaning they do not count towards custom tables...OoB it is not extensible. It is easy enough to make extensible; it is just a checkbox.I am curious if anyone knows the ...
Excited to announce a live masterclass for ServiceNow Architects and Platform Owners. Quality Clouds Rule Builder: A Practical Guide to Automated ServiceNow GovernanceMarch 24 | 11 AM EDT / 3 PM GMT | 45 minutes | Zoom Your coding standards live in a...
Please help with the sample test cases for CSDM. This would be really helpful. Thanks in advance!How to validate the mapping and the services
How to read the relationships of CSDM tables from the image?(case i) Left CI class + ::rel type on right + right CI Class.or(case ii) left CI class + ::rel type on left + right CI Class. If I consider the 1st case (rel type on right)Business capabili...
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
In a hypothetical ServiceNow implementation, external customer-facing processes (within the CSM scope) were implemented as Service Catalog items (sc_request / sc_req_item) instead of being handled through the standard CSM Case data model.These catalo...
When requesting the IP Address information for our instances on the Now Support automation store, we're provided with a limited list of IP addresses for outbound connections. Does anyone know whether these IP addresses are shared with other ServiceNo...
Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?
Hello team, We have running integration with third party system that daily triggers the data push to ServiceNow via Import Set REST API. Following the data load, transformation job kicks in. It was working fine all days but one when we noticed that ...
