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A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.​
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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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100% Accuracy in CI

Hi @community, How to do 100% accuracy in CI, im trying to find out but not get anything plz suggest. Thank you in advance 

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  • Architect

Resolved! MIM notification messages

Hi Community, everything is working correctly, but the message received in Microsoft Teams appears in paragraph format instead of a clear or proper format; what should I do or suggest?

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  • Architect

Agentic AI implementation Assessment

Hi all We are about to implement agentic AI in ITSM for our client. Before implementing what are the assessment/questions to be asked to client? Thanks in advance

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  • Architect

ServiceNow Cleanup Activity

Hi Community,While reviewing attachments using sys_attachment.list, I found a large amount of data that appears to be unused and was created before December 2021.Our ServiceNow instance was implemented around February–March 2022, so these attachments...

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The Art of the Timeline: Balancing Velocity and Governance

 Strategic Implementation Roadmapping for the Public SectorOne of the most common pitfalls in ServiceNow implementations is the "Big Bang" failure—which is attempting to go live with everything at once, only to be stalled by security gates or user re...

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The Roadmap to the ServiceNow Protected Platform (SPP)

 Navigating the High-Assurance Cloud for the CommonwealthThe Australian Federal Government is currently witnessing a significant migration trend: the move toward the ServiceNow Protected Platform (SPP). As a CMA, I am frequently asked why this is nec...

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Resolved! Current ServiceNow Capability Chart

Does anyone have a current ServiceNow capability chart to brief executives on ServiceNow capabilities? I attached a couple old ones. I have asked for a new one, but was told ServiceNow updates capabilities too often to create a capability chart.Thank...

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Identity & Access Management On + With ServiceNow

Updated March 2026   Why This Map Needed to EvolveWhen I first published this IAM capability map in early 2024, most enterprise IAM programs were still centered around a single key principle: human employees accessing corporate applications. The map ...

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