Architect
A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.​
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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Domain Separation issues

We are not able to get our Story Creator, or Sprint planner AI Agents to work Anyone able to provide help for a domain separation issue?   Acceptance criteria 1. ACL Visibility Resolved for Domain Separated Environment Given the nowengage instance u...

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Importing all data from MS Project Online to ServiceNow PPM

I have a use case where the customer wants to a do a bulk one time import of all data from MS Project Online.  I was thinking of trying to somehow utilize the import process provided OOTB but I don't think that would work.   Has anyone done this and ...

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Version 3: Digital Product Value Stream Management Architecture Blueprint

Download Link: Version 3: Digital Product Value Stream Management Architecture Blueprint       Significant changes have taken place in just a year since the last VSM blueprint update. The evolution from predictive AI to generative AI, and now to agen...

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Resolved! Storing attributes in HR applications

Hi ServiceNow folks, Often times in HR implementations several attributes are tracked in the process. Of course, these are beyond what is provided OOB - from the HR Profile table and from the HR child classes. The need becomes greater when clients sa...

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Is there logic behind cmn_location not being extensible OoB?

This one has often puzzled me.Extensions of cmn_location are considered "Exempt" meaning they do not count towards custom tables...OoB it is not extensible. It is easy enough to make extensible; it is just a checkbox.I am curious if anyone knows the ...

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Instance Strategy Mistakes I See Repeated Across Enterprises

Instance strategy is one of those topics everyone thinks they understand—until it’s too late to change. I’ve walked into multiple organisations where the instance strategy was treated as a one-time technical decision rather than a long-term operating...

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Resolved! Test cases for CSDM

Please help with the sample test cases for CSDM. This would be really helpful. Thanks in advance!How to validate the mapping and the services

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Understanding Data Types in ServiceNow

Introduction In ServiceNow, data can be classified into several broad categories depending on its nature, how it is created, updated, and used across the platform. These classifications help in: Designing effective data modelsManaging the Configurati...

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Wrong image provided by ServiceNow? How to read the relationships of CSDM tables?

How to read the relationships of CSDM tables from the image?(case i) Left CI class + ::rel type on right + right CI Class.or(case ii) left CI class + ::rel type on left + right CI Class. If I consider the 1st case (rel type on right)Business capabili...

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