In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...
The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
Hi SN Community, I need some assistance with a use case that my company is trying to solve. We want our customers to be able to schedule an appointment for a specific catalog item. The caveat is that we want the appointment slots to be linked to t...
Hello! I’m working with a client using ServiceNow CSM and we’ve run into a modelling challenge.They want the capability to associate a single Contact record with multiple Accounts—for example, a consultant or distributor who works with several client...
Hi, I am doing the ArchX program. I do understand that it is a comprehensive program in architectural path. But how is the final assessment, is there any retake policy on the assessment if you fail. Any heads up will be helpful. Thank you.
Finding Purpose: At Work, In Family, and Through Change Introduction: The Quiet Question of Purpose Purpose isn’t always loud. It doesn’t always arrive with fanfare or clarity. Sometimes, it whispers in the quiet moments between meetings, in the ca...
Hi All, When we trying to Get OAuth Token from OAuth 2.0 Credentials record we are getting token expired error like"OAuth Access token is available but will expire soon at 2025-10-08 07:06:18. Verify the OAuth configuration and click the 'Get OAuth T...
Hi All,Good Day. We have the functionality we need to show the time zone details of the current logged user next to the date & time fields, to achieve this we have implemented one UI Macro as suggested by SNOW HI Team and this macro were added to the...
Data is the Master – Govern It or It Governs YouThis week’s learning journey really drove home a powerful truth: data is the lifeline of ServiceNow, but without governance, it can easily become your greatest challenge. We often hear “data is king,” b...
After having conversations with other customers at Knowledge Conference 2025, we have heard the UI16 view will most likely be deprecated and the Service Operations Workspace would be the new up and coming tool for ITSM. Has anyone else heard this to...
Hello Community, I am exploring various ways to make money online in 2025, and I am curious about how automation and workflow platforms, such as ServiceNow, can support this endeavor.Can workflows be used to streamline freelance or digital services? ...
"Does anyone have a sample PowerPoint deck that introduces ServiceNow to a client? I checked Now Create but couldn’t find anything suitable. Looking for something that covers the basics and helps explain the value proposition to a new customer."
Hi Community Members, Kindly, help me solve below scenario: Scenario: We have an RITM/ Change where approvals have already been triggered for certain people. Now, we want to add additional approvers or update existing approvers. Solution: 1. I tr...
Hi , Short description : Errors are displayed when users attempt to access 'My Tickets', impacting their ability to track and manage requests efficiently.Acceptance Criteria : Investigate root cause, fix access/configuration issues and validate func...
Hi guys, I am wondering what is your experience building a good ACL and groups architecture in a ServiceNow instance.I have seen a few but they always comes with some comproimses. I am checking if anyone found an ideal solution. What I have seen so f...
Hello All,We are planning to upgrade our instances (Dev, UAT, and Prod) from Xanadu Patch 9b to Zurich Patch 1.As part of the upgrade preparation, we are reviewing the currently installed plugins and applications. According to the Zurich release note...
