Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details
The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...
Understanding the cmdb_ci_ip_switch Table in ServiceNow In the world of IT service management, effective management of network infrastructure is paramount. ServiceNow, a leading platform in this domain, offers a comprehensive solution for managin...
I created a user record in a table that extends sys_user. Impersonation worked initially.After I changed the Active field to false and then back to true, I am no longer able to impersonate this user.The user record appears active, but the impersonate...
Dear Community, I got a rather straight forward question. Having in mind the data domain separated instance, are there any issues with incident_task table usage in such an environment ? I mean I got it that all incidents opened in a certain domain ar...
Hello Experts!We're facing an issue at my company where the sys_attachment_doc table is consuming more than 4TB.The solution we're looking for is to store record's attachments outside ServiceNow keeping the possibility to download it using it's link ...
I am currently working on a ServiceNow project where I have a requirement to customize the out-of-the-box (OOTB) "Faceted Search" widget. However, I have encountered a challenge: the default "Faceted Search" widget is not modifiable, regardless of th...
Mission Briefing: Welcome to the mission. Your objective: Protect the platformSafeguard the dataKeep the operation invisible The tools? Layers of defence, strategic boundaries, and a mindset that never sleeps.From CTA to Facilitation: A Shift in Lens...
Hi Team, We are trying to fetch repo details from GitHub and store in 'X' table in ServiceNow. For this we are trying to use Integration Hub ETL.Created a data source of type REST (Integration Hub) and have created a Request action in which we have t...
Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Back...
The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
Hi, I am doing the ArchX program. I do understand that it is a comprehensive program in architectural path. But how is the final assessment, is there any retake policy on the assessment if you fail. Any heads up will be helpful. Thank you.
As ServiceNow architects, we’re expected to design not just functional solutions — but scalable, secure, and resilient ones. That expectation only grows as platforms evolve and stakeholders demand more agility and clarity in delivery. Over the years,...
Hello! I’m working with a client using ServiceNow CSM and we’ve run into a modelling challenge.They want the capability to associate a single Contact record with multiple Accounts—for example, a consultant or distributor who works with several client...
Hi SN Community, I need some assistance with a use case that my company is trying to solve. We want our customers to be able to schedule an appointment for a specific catalog item. The caveat is that we want the appointment slots to be linked to t...
Finding Purpose: At Work, In Family, and Through Change Introduction: The Quiet Question of Purpose Purpose isn’t always loud. It doesn’t always arrive with fanfare or clarity. Sometimes, it whispers in the quiet moments between meetings, in the ca...
Hi All, When we trying to Get OAuth Token from OAuth 2.0 Credentials record we are getting token expired error like"OAuth Access token is available but will expire soon at 2025-10-08 07:06:18. Verify the OAuth configuration and click the 'Get OAuth T...
