How do I find how out of the box ITSM processes look now in ServiceNow?

[LinaV]

I want to understand how current out of the box ITSM (incident, change, problem, configuration) processes look in ServiceNow. Are there documents, which I can download and they would show me process flow?

[Ankur Bawiskar]

@LinaV 

you can logging to the now create website and see the ITSM pack

ITSM Process Guide for Incident Management, Problem Management, Change Management, Request Managemen 

ITSM OOTB Process Guide 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@LinaV 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @LinaV 

This is something I use every day, and it’s the best place with up-to-date, standard content. You can visit

http://learning.servicenow.com/nowcreate

go to assets and search for any process workshop and you all done.

https://youtu.be/QyvYXRFdXEg