I have a requirement to send a notification to the knowledge author once the knowledge article is RE
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
I have a requirement to send a notification to the knowledge author once the knowledge article is REJECTED on retirement.
- Labels:
-
Architect
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
Just create a notification on the knowledge article table. Condition = 'workflow changes to retired' and you send the email to the author. Straightforward, just like with every notification.
Maybe also follow this thread, although I have the feeling you know about it: https://www.servicenow.com/community/developer-forum/knowledge-article-rejected-email-notification-f...
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
Please check my thread. I had the same requirement and I solved it.
https://www.servicenow.com/community/developer-forum/knowledge-article-rejected-email-notification-f...
Please accept this as a solution if it solves your requirement.
Thanks,
Ash
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
Workflow - 'Knowledge - Approval Retire'. When Approval is rejected, customize the workflow to send an email notification along with out of box WF activity 'Move Article to Initial State'
Thanks,
Bhuvan