In ServiceNow operation workspace, Knowledge have the "New" button in workspace not perform action

[jaiho_rai]

In the service operation workspace (SOW), we do have knowledge and a knowledge list format in the service operation workspace (SOW) that has the "New" button, but if the user has "knowledge" role, they are able to create the article, and in SOW it's showing to the user but not performing action, but on the platform side it's working fine.

Please let me know how to resolve the issue

[Dr Atul G- LNG]

Hi @jaiho_rai 

i tried in my PDi and it is fine, try to repair the SOW plugin or update if required.

[jaiho_rai]

@Dr Atul G- LNG 

Could you let me know what's the role you have given to the user ?

[Dr Atul G- LNG]

Hi @jaiho_rai 

My user has knowledge manager and knowledge role along with ITIL.

[jaiho_rai]

@Dr Atul G- LNG , I added those roles no changes. It's still not performing any action