In ServiceNow operation workspace, Knowledge have the "New" button in workspace not perform action

[jaiho_rai]

In the service operation workspace (SOW), we do have knowledge and a knowledge list format in the service operation workspace (SOW) that has the "New" button, but if the user has "knowledge" role, they are able to create the article, and in SOW it's showing to the user but not performing action, but on the platform side it's working fine.

Please let me know how to resolve the issue

[Ankur Bawiskar]

@jaiho_rai 

In workspace is that user able to see "New" button?

If yes then what happens on click of that?

It's an OOB button so it should work fine.

Is it working for admins?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jaiho_rai]

@Ankur Bawiskar 

In workspace is that user able to see "New" button?  --> able to see the "New" button (e.g if user have knowledge role able see "new" button, but when he clicked no action )

If yes then what happens on click of that? ---> It does nothing, means not action performed 

It's an OOB button so it should work fine. --> it's a OOB no customization has been performed

Is it working for admins?---> yes, it's working fine 

[Ankur Bawiskar]

@jaiho_rai 

When you click that button in workspace, any browser console you see?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jaiho_rai]

No, there are no console logs appearing after clicking on the button