Integration-Sharepoint

jyothi15
Tera Expert

‎03-06-2023 03:06 PM

I have a FTP file on server we import data to sharepoint into different folders based on file type then daily summary report, notification, signoff automation, escalation email takes place after importing. When looking out for a new solution to migrate client finds serviceNow is the best. Now I need help in high level design documentation that can be shown to client on Integration from sharepoint to serviceNow.

This is my first Integration. Any small help is much appreciated. Any useful tips/documentations is helpful !

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Punit S
Giga Guru

‎03-23-2023 04:12 PM

Hi Jyothi - Happy to help , Please find below some tips on designing the high-level integration between SharePoint and ServiceNow.

  1. Identify the data that needs to be transferred from SharePoint to ServiceNow: The first step in designing the integration is to identify the data that needs to be transferred from SharePoint to ServiceNow. In your case, you have mentioned that you need to import data to different folders based on the file type. So, you need to identify the fields and metadata that need to be transferred to ServiceNow.

  2. Choose the integration method: ServiceNow provides different integration methods, such as REST API, SOAP API, and MID Server. Based on your requirements, you can choose the integration method that suits your needs. For example, if you want to transfer large files or need more control over the integration, you can use the MID Server.

  3. Create a SharePoint Webhook: SharePoint provides a webhook mechanism that can be used to trigger events when a file is added or modified. You can create a webhook in SharePoint that sends a notification to ServiceNow when a file is added or modified in SharePoint.

  4. Develop the integration script: Once you have identified the data and chosen the integration method, you can develop the integration script. The script should handle the authentication, transfer of data, and error handling.

  5. Test and deploy the integration: After developing the integration script, you should test it thoroughly to ensure that it works as expected. Once the integration script is tested and verified, you can deploy it to the production environment.

  6. Monitor and maintain the integration: After the integration is deployed, you should monitor it regularly to ensure that it continues to work as expected. You should also maintain the integration by updating the script if any changes are made to the SharePoint or ServiceNow environment.

I hope these tips help you in designing the high-level integration between SharePoint and ServiceNow. 

 

Hope you find this information useful . 

 

Thanks,

Punit

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