Microsoft Cloud App Security & ServiceNow Integration

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Syaharruddin
Mega Guru

‎02-08-2019 10:07 AM

Has anyone integrated their ServiceNow instance with Microsoft Cloud App Security. Can you share your experience, specifically the do's & don'ts? The setup seems easy & straight forward.

https://docs.microsoft.com/en-us/cloud-app-security/connect-servicenow-to-microsoft-cloud-app-security

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Marcello Marqu1
Tera Contributor

‎05-28-2022 05:50 AM

Hello. We implement in our company. We were able to monitor and implement restrictions, but we detected serious problems:

1) General slowness when using the platform (web);
2) Failure of some visuals on the platform (web) screens. ex: fields for multiple choice of lists of values;
3) Using MFA and MCAS in the monitored URL, no ServiceNow app works (Now Mobile, Now Agent, etc).

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Marcello Marqu1
Tera Contributor
In response to Stev Williams1

‎07-20-2022 02:27 PM

Hi Steve,

Are there any additional messages in the error? Do you have any screen prints?

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