Microsoft Cloud App Security & ServiceNow Integration

Syaharruddin
Mega Guru

Has anyone integrated their ServiceNow instance with Microsoft Cloud App Security. Can you share your experience, specifically the do's & don'ts? The setup seems easy & straight forward.

https://docs.microsoft.com/en-us/cloud-app-security/connect-servicenow-to-microsoft-cloud-app-security

1 ACCEPTED SOLUTION

Marcello Marqu1
Tera Contributor

Hello. We implement in our company. We were able to monitor and implement restrictions, but we detected serious problems:

1) General slowness when using the platform (web);
2) Failure of some visuals on the platform (web) screens. ex: fields for multiple choice of lists of values;
3) Using MFA and MCAS in the monitored URL, no ServiceNow app works (Now Mobile, Now Agent, etc).

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5 REPLIES 5

Hi Steve,

Are there any additional messages in the error? Do you have any screen prints?