Non ITIL user access Reports/Dashboard via Service Portal

Frank59
Tera Contributor

‎10-23-2023 10:51 AM

Is there a way for non ITIL users to be able to access reports or Dashboard from the Service Portal? 

 

We would like to grant our Project Managers access to a hardware dashboard, but not have to set them up with ITIL licenses if possible. 

 

Thank you,, 

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Juan Pablo
Tera Contributor

‎10-23-2023 11:01 AM

Hi Frank,

There is no OOB solution for what you need, but you can create a customization in order to achieve it, i have done it following Maik Skoddow's response to this community post: https://www.servicenow.com/community/now-platform-forum/publish-a-dashboard-in-the-servicenow-servic...

 

 

If my reply was Helpful, please mark the answer as correct.
Regards!
Juan

 

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