Virtual agent integration with SAP, Wiki Atlassian, SharePoint and Microsoft 365

[Akash38]

Hello All

We have a requirement of Integrating OOB Virtual Agent with SAP, Wiki Atlassian, SharePoint and Microsoft 365.

Please let me know if any of the above integration is possible with OOB Virtual agent.

[Punit S]

ServiceNow's Virtual Agent supports omni-channel integrations with various third-party systems including SAP, Atlassian's Wiki, SharePoint, and Microsoft 365 through its available APIs and connectors.

For SAP integration, ServiceNow I-Hub  provides the spokes /Connector for SAP integration which enables bidirectional data exchange between ServiceNow and SAP systems. This integration can be used with the Virtual Agent to automate tasks and provide contextual information to users.

Similarly, ServiceNow provides connectors  for  for Atlassian's Wiki and SharePoint through the ServiceNow Store. These connectors enable integration between ServiceNow and these third-party systems to automate tasks and provide contextual information to users.

Regarding integration with Microsoft 365, ServiceNow provides a "Microsoft Graph API" spoke/connector which can be used to integrate with various Microsoft 365 services such as Microsoft Teams, OneDrive, SharePoint, and more. This integration can also be used with the Virtual Agent to automate tasks and provide contextual information to users.

In summary, the integrations you mentioned are possible with ServiceNow's Virtual Agent through its available APIs and connectors. However, specific details on how to implement these integrations will depend on your specific requirements and configurations.

Please mark my answer correct/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal. 

Thanks,
Punit

[PriyanshuVerma1]

Hey, can you provide on where can i start looking into it. Our goal is to integrate virtual agent with Sharepoint, so that users can search sharepoint through virtual agent

[gurushantay]

Hi @PriyanshuVerma1 , Were you able to acheive this ? we have similar requirement where users enters something in Virtual Agent, it should search in SharePoint and provides relevent information fetched from SharePoint if present.

If you have something which can help us, please provide the same.

Thanks in advance!