Where and when ITSM,ITOM,ITBM and CSM uses in servicenow with real time use cases

P_Dinesh Kumar
Tera Expert

Where and when ITSM,ITOM,ITBM and CSM uses in servicenow with real time use cases

3 REPLIES 3

Stig Brandt1
Giga Expert

Not sure, I understand your question correctly - but here you find ServiceNow customer stories

https://www.servicenow.com/customers.html

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Stig

Thanks for your help! still i need the real time use cases with samples scenario.

Sanjay Bagri1
Tera Guru

Hi 

 

this link for CSM :

https://community.servicenow.com/community?id=community_question&sys_id=0ac76b7cdb843b48fff8a345ca96...

Please follow the below links for different topics :

This is why existing ServiceNow ITSM customers should use ServiceNow SAM Pro

https://www.celonis.com/solutions/snap-for-servicenow/?gclid=EAIaIQobChMI37mvt5Wg5QIVQRuPCh2tuQUuEAA...

 

From ServiceNow Docs - ServiceNow® IT Operations Management solutions help your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility.

 

The ServiceNow® Asset Management application integrates the physical, technological, contractual, and financial aspects of information technology assets.

Asset management business practices have a common set of goals.
  • Control inventory that is purchased and used.
  • Reduce the cost of purchasing and managing assets.
  • Select the proper tools for managing assets.
  • Manage the asset life cycle from planning to disposal.
  • Achieve compliance with relevant standards and regulations.
  • Improve IT service to end users.
  • Create standards and processes for managing assets.

Most successful ITAM programs involve a variety of people and departments, including IT, finance, services, and end users.

 

https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/it-operations-management/reference/r_ITOMApplications.html

&

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/asset-management/concept/c_AssetManagement.html

 

Please mark my suggestion is correct and helpful.

Thanks 

Sanjay Bagri