Which is better? AD through LDAP connection to ServiceNow or Azure Active Directory with ServiceNow?

Srihari Vijayan
Tera Contributor

‎09-02-2022 12:53 AM

Hi All,

We are currently using AD with LDAP connection that brings in Users and group data to our platform.

We are looking for viable replacement for this and leaning towards Azure Active Directory as an option.

What are the pros and cons of using Azure AD when compared to using AD with respect to ServiceNow platform?

This comparison would help us framing a better picture on the choice we intend to make.

 

Thanks,

Srihari V

Labels:
  • 711 Views
1 REPLY 1

Maik Skoddow
Tera Patron
Tera Patron

‎09-02-2022 01:18 AM

Hi

Using LDAP as an "intermediary" between ServiceNow has several disadvantages:

  • You have to do many additional configurations which are only LDAP-related but not for Azure
  • You only can use features which are provided by LDAP

But when using Azure AD directly, most of the configurations can be done on Azure side as it is connection to ServiceNow and performing all required configurations by itself.

Therefore most of my customers go the direct way via Azure AD

Maik

0 Helpfuls