Reference icon

[wbrice]

Has anyone seen how you can hide fields on the reference icon popup?     Thanks

[Anurag Tripathi]

Hi William

Open this link and customize the view here, this is the popup view for your table

<your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup

[wbrice]

Thanks Anurag, but I am talking about from the requested item popup. We have SOME REQ or RITM that we want to hide fields in the popup, but not all of them.

[Anurag Tripathi]

Okay, Got it.

This is a tricky requirement. I have done something similar but it is playing with fire as it will have a global impact, not just the popup view. Will that work for you?

[wbrice]

I can give it a try in our test environment and have others look at it to see if its something they are looking for.

Thanks