Hi William,
My Scenario:
What i had was ...2 fields with the name "TYPE" and the ticket was supposed to use only one of them, but some tickets used first "TYPE" field and some tickets were using second "TYPE" field, both had different choice list and depending on that the flow was designed. On the Popup view also they wanted "TYPE". If we pulled both then one would show up as blank.
Solution:
What i did was , i create a read ACL on both TYPE fields and depending on the other fields i decided whether this "TYPE" field should be visible or not. eg. if the business = XYZ || business = ABC then first type should be visible else not.
and another ACL on second type field (if business = 123 || business = 456 then second type field should be visible else not)
The conditions i build on both ACL was such that only one would be true for a ticket, hence only 1 field will be visible. And in the popup view i added both the fields.
-Anurag
