ESS Portal Breadcrumbs

Cupcake
Mega Guru

‎10-31-2014 05:37 AM

Good morning all,

        In the ESS portal I want to show the customer ALL of the tickets that they opened not just the active tickets. My dilema is someone else set this up for us and I can not seem to locate where they did this from a global perspective not just for a single person. I've looked at the content pages, blocks, lists, iFrames, etc. I am not sure what I am missing. Does anyone have a proposed solution.

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7 REPLIES 7

Ashish Kumar Ag
Kilo Guru

‎10-31-2014 06:08 AM

I can help you on this, please provide a screenshot of your ESS page, probably it will be a Iframe where the query was written.


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Cupcake
Mega Guru
In response to Ashish Kumar Ag

‎10-31-2014 07:03 AM

Thank you for your assistance Ashish. ESS portal page.jpg


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Chandan23
Tera Expert
In response to Cupcake

‎10-31-2014 08:10 AM

Go to the header of the page,


1. Go to pages module under Content Management.


2. select the page, edit page.


3. then select the heade and then botoom menu.


4. From bottom menu select the required emnu item.


5. select redirect to as (specified url)


6. URL:: https://demo019.service-now.com/incident_list.do?sysparm_query=caller_id%3Djavascript%3Ags.getUserID...


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Cupcake
Mega Guru
In response to Chandan23

‎11-12-2014 08:49 AM

I got it working now. Thank you for your assistance. I have been so busy i have not had a chance to reply.


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