Attachment preview in KA body
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07-20-2025 11:28 PM
Today we can create view preview in KA boody as well as play it within KA body.
Similarly, is it possible to create attachment preview in KA body?
#Knowledge article #employee center #yokohama
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07-20-2025 11:50 PM
Why would you want that? You have the attachment for a reason. If it was enough to show the content, you don't need it as attachment. Videos/Images are embedded. I don't think you can embed other attachments (also not sure what the use case would be).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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07-20-2025 11:55 PM
Attachments open in a new tab when accessed from the attachment section. However, when users click the same attachment link embedded within the Knowledge Article (KA) body today, the file downloads instead—despite the link target being set to open in a new tab.
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07-21-2025 02:08 AM
How are these settings on the article(s):
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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