I’m currently building a ServiceNow AI Agent and I want the user to be able to upload a file (document) during the conversation.My challenges:I don’t see any option to allow file/attachment upload directly in the AI Agent chat.Ideally, the user shoul...
Issue Description:We have a bi-directional setup in ServiceNow for the SCOM connector. Currently, the behavior is functioning correctly from the ServiceNow side, as incidents are being closed successfully within ServiceNow. However, the corresponding...
I've recently attended to a SNUG event and when I tried to attend to an intuit event I was told that I needed to be a direct client to participate on this one. So I'd like to get ready for the next intuit event and save my sit. What are requirements ...
I just started the course. I don't understand how the "request a Lab works" I see there are limited ones available. Should I request one ant the beginning of a course in the middle. Will I be prompted in the middle of a lesson to access a lab. It all...
I have created an UI page and added a reference field via HTML, I have attached the code for your reference.<g:ui_reference name="asset_id" id="asset_id" table="alm_hardware" completer="AJAXTableCompleter" columns="display_name"/>My expectation is to...
what are the out of the box features of the BCM module? give list of the features and brief them in short form to get clear understand on them
Hi Team, I am not able to login my PDI due to MFA.I have configured MFA in my old mobile which I lost hence not able to give MFA code while login to PDI. I need your help to setup MFA on my new mobile or please let me know how to disable MFA for my P...
HelloCan SN Agentic AI handle onchange scripts for Catalog Items?
Does anyone have the Story pointing and Prioritization Knowledge Article that was used in Knowledge25 in the AI Agent/Now Assist class?
Dear All, I have been exploring the flow tables to search for a specific string. This search could involve a flow variable or a task, such as an assignment group, short description, or any field. For instance, imagine a Flow with multiple steps—I wou...
Hi,I want to fetch raw email data before it is inserted in sys_email table. I want to fetch From address of the email before ServiceNow look for user in sys_user table and populate User ID field. How can i achieve this?
Hello, In the virtual agent when user tries to connect with the "live agent support", I have setup the service channel and queue in advanced work assignment in order for the chat/interaction to be routed the queue. However when there are no live agen...
I have a user criteria where a group member needs to be added to one of the target group and also needs to be removed if they are removed from the Main group.Is Business rule or automated flow would be the best approach ?
Hello community,I am working on a complex use case on AI agents, but I am stuck at a point. I want to trigger the Use case/ AI agent when an email hits the instance. So, for this I tried the Inbound Email Action trigger in the conditions, but it it n...
Hello Community,I am currently in my final year of B. Tech (AI & Data Science, graduating in 2026). I have completed both ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications, along with internship ...
