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Assistance with SCOM Bi directional

Issue Description:We have a bi-directional setup in ServiceNow for the SCOM connector. Currently, the behavior is functioning correctly from the ServiceNow side, as incidents are being closed successfully within ServiceNow. However, the corresponding...

Nellenise by Tera Contributor
  • 518 Views
  • 2 replies
  • 0 helpfuls

Difference between a SNUG and an intuit event?

I've recently attended to a SNUG event and when I tried to attend to an intuit event I was told that I needed to be a direct client to participate on this one. So I'd like to get ready for the next intuit event and save my sit. What are requirements ...

How do Lab works - when should I request?

I just started the course. I don't understand how the "request a Lab works" I see there are limited ones available. Should I request one ant the beginning of a course in the middle. Will I be prompted in the middle of a lesson to access a lab. It all...

Not able to login my instance due to MFA

Hi Team, I am not able to login my PDI due to MFA.I have configured MFA in my old mobile which I lost hence not able to give MFA code while login to PDI. I need your help to setup MFA on my new mobile or please let me know how to disable MFA for my P...

Ram70 by Tera Contributor
  • 1039 Views
  • 10 replies
  • 0 helpfuls

Resolved! To capture sys_email data before insert

Hi,I want to fetch raw email data before it is inserted in sys_email table. I want to fetch From address of the email before ServiceNow look for user in sys_user table and populate User ID field. How can i achieve this?

Anjan 2025 by Tera Contributor
  • 494 Views
  • 4 replies
  • 0 helpfuls

Resolved! Business Rule

I have a user criteria where a group member needs to be added to one of the target group  and also needs to be removed if they are removed from the Main group.Is Business rule or automated flow would be the best approach ?

Devika by Tera Expert
  • 961 Views
  • 6 replies
  • 0 helpfuls

Inbound Email Trigger in AI Agents

Hello community,I am working on a complex use case on AI agents, but I am stuck at a point. I want to trigger the Use case/ AI agent when an email hits the instance. So, for this I tried the Inbound Email Action trigger in the conditions, but it it n...

sakshi1707 by Tera Contributor
  • 352 Views
  • 2 replies
  • 0 helpfuls