I'm trying to add a Knowledge Article to a Work Order Task. While editing the template in the Work Order Models table, under Related Lists, I found an option to add a Knowledge Article. I added it there, but it ends up being linked to the Work Order ...
Hi Team, We are required to integrate ServiceNow instance and Jigsaw24’s ITSM platform (ServiceNow-based with a custom front end). Which integration method is useful and more secure. Please suggest
Dear Experts,We are facing an issue in ServiceNow where number of incidents gets created via alerts and when it gets created, few fields are getting populated as shown below and the priority gets calculated as per lookup rule. Where as the customer ...
Hi,We are trying to add a dropdown inside the Attachment component used as a tab in the contextual sidebar of the CSM Workspace. The goal is to allow fix agents to select a type of file (e.g., Screenshot, Summary, Response) during file upload—not the...
Hi Community, There is a particular requirement where we need report of RITM tickets which have skipped approvals.It is possible to report on RITM tickets that have skipped approvals? Likely because the approval step did not have the right/active use...
Hi Everyone, I need to know how to copy the hyperlink to the clipboard. For an example, if we click on any of the button in the page, I need to copy the content in the component to the clipboard which consists of link in it.I found the UX client scr...
I have developed a report using the UI builder for data visualization(pie chart), and I've also incorporated filtered conditions on the data source table. However, upon clicking the report, it does not navigate to the corresponding filtered view wit...
Unable to login to Now learning , stuck on loading page is this known issue ?
Hi If a notification is created in English and sent to a user whose preferred language is different, the notification will be displayed in English or user preferred language. Is it possible to change the language automatically to the user preferred ...
Hello everyone, I have a small doubt regarding UIB. I have a form component and when I am previewing it is saying component is not configured so to avoid that I have added a loader handler when record data fetch started and stopped that handler when ...
Hi, Could someone please help me for below requirement. I have a report which is there on custom table which needs to schedule on weekly basis and send to external sever.CSV files need to send to external server.Thanks,
How can I trigger an error in a transform map script in ServiceNow so that the record goes to the 'onReject' stage instead of calling 'onForeignInsert' or 'onChoiceCreate'? I want to validate a field (like status = 'Pending') and prevent further proc...
How does password reset works for users with multiple accounts in one domain?User is using different username
How can I trigger an error in a transform map script in ServiceNow so that the record goes to the 'onReject' stage instead of calling 'onForeignInsert' or 'onChoiceCreate'? I want to validate a field (like status = 'Pending') and prevent further proc...
