difference between the value in node field and Configuration Item on the alert page of service now
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07-21-2025 02:57 PM
Why is the value in node field different from the value in Configuration Item if SNOW pull CI per the value in node of the alert? how SNOW does that ? for example: the node field contains value com-hmhs-medical-apibenefits-penv, MemberBenefitCostExt while configuration item contains com-hmhs-medical-apibenefits-penv after the flow is executed, the flow calls an action to clean up the node and extract only part of com*
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