difference between the value in node field and Configuration Item on the alert page of service now

sxwang
Giga Contributor

Why is the value in node field different from the value in Configuration Item if SNOW pull CI per the value in node of the alert? how SNOW does that ? for example: the node field contains value com-hmhs-medical-apibenefits-penv, MemberBenefitCostExt while configuration item contains com-hmhs-medical-apibenefits-penv after the flow is executed, the flow calls an action to clean up the node and extract only part of com*

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