Hide fields on ServiceNow Mobile App when Short Description is empty

DevYadav
Tera Contributor

3 weeks ago

Hi everyone,

I am new to the ServiceNow Mobile App and currently working on a requirement.

I want to hide the Description and Assigned to fields only on the ServiceNow Mobile App when the Short Description field is empty.

As soon as Short Description has a value, those fields should become visible again.

I have already tried using a Mobile UI Policy, but it does not seem to work and I’m not seeing the expected behavior on the mobile app.

Could someone please guide me on the correct approach to achieve this requirement specifically for the ServiceNow Mobile App?

Any help would be appreciated.

Thank you

1000248034.jpg

 

 

 

0 Helpfuls
  • 724 Views
1 REPLY 1

Matthew_13
Mega Sage

3 weeks ago - last edited 3 weeks ago

Hi,

 Your not missing anything; the mobile experience doesn’t fully support dynamic UI behavior in the same way the web UI does as of yet. Mobile UI Policies and client scripts are quite limited, and hide/show logic based on another field’s value such as Short Description doesn’tt work reliably because mobile forms are rendered using card-based layouts rather than the standard form engine.

In general practice:

  • UI Policies that work in the browser may not execute on mobile

  • Dynamic hide/show behavior isn’t supported on the mobile app

  • This is a platform limitation rather than a configuration issue

The typical approach is to keep the fields visible and guide users using field hints or placeholder text, or to enforce the logic on submit using server-side validation.

If conditional behavior is critical, it would need to be implemented in the web UI or Agent Workspace instead.

 

@DevYadav - Mark Accepted Solution and Thumbs Up if you found Helpful!!

0 Helpfuls