How to Add a Dropdown Inside Attachment Component in CSM Workspace SidebarWe are trying to add a dr

[Anjan 2025]

Hi,

We are trying to add a dropdown inside the Attachment component used as a tab in the contextual sidebar of the CSM Workspace. The goal is to allow fix agents to select a type of file (e.g., Screenshot, Summary, Response) during file upload—not the file format.

Since the Attachment component is Out-of-the-Box (OOB), we’re unsure how to embed a dropdown directly inside it. UI Builder only allows adding components above or below the attachment tab, but we need the dropdown to appear within the attachment upload area, ideally per file upload.

Additionally, we want the selected value to be reflected in the Case form view (platform view). Is there a recommended approach to achieve this without customizing the attachment component too heavily?

Any guidance or suggestions would be greatly appreciated.

[TP10]

Hi, Wanted to check if you can able to achieve this. I'm also trying with the same functionality. 

[Anjan 2025]

Hi, It is not possible so have added an drop down inside modal. Am calling modal in event handler when attachment is uploaded successfully. Using  client state parameter and data resource am achieving my requirement.