We are implementing the ServiceNow Password Reset application and we ran into challenges with MFA.
We have not been able to find a way to "federate" MS Authentication as the client currently uses (number prompt from the website instead of the 6-digit number entry from the Authenticator app, all tied to an existing work account) and we seem to need to have all end-users re-enroll under a separate work account to the MS Authenticator - which will result in a different user experience (as ServiceNow PR app uses the 6-digit code entry).
The client also uses the MS MFA in other systems and thus we are unable to completely disable the MS solution.
- Has anyone had any similar experience with implementing the ServiceNow Password Reset application, especially in organizations that had an existing Microsoft MFA set up and wanted to keep using it.
Thought about using the Entra spoke but it seems for verification types in needs to be a macro.
