Unable to Access ServiceNow Learning Account – Certification Transfer & ID Merge Request

[khouloudbad]

Hello,

I previously created my ServiceNow Learning account using my corporate email address:

firstname.lastname@company.com

During that time, I successfully obtained the following certifications:

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)

I have since changed employers, and the original corporate email address has been deactivated. As a result, I no longer receive verification codes and cannot access my existing ServiceNow Learning account.

I have now created (or need to use) a new ServiceNow Learning account with the following email address:

firstname.lastname@newcompany.com

I kindly request support for one of the following actions:

• Recovery of my original ServiceNow Learning account
• Merge of my previous ServiceNow ID into my new account
• Transfer of all certifications and learning history to the new email address

I am ready to provide any identity or employment verification if required.

Thank you in advance for your support.

Best regards,

[DGAJ]

Hi @khouloudbad ,

Sorry you are facing this issue. Have a look at this FAQ article , it will guide to merge ids, if you are still facing issues , create a case in the help center.

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

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Best regards,

[prajaktajga]

Hello @khouloudbad ,

You can raise a Case to serviceNow by providing this details they will give you solution for this