Need Career Guidance

[dandeprem12]

Hello ServiceNow Community,

I’m Prem , and I recently completed my Master’s degree. During my studies, I developed a strong interest in ServiceNow and earned my Certified System Administrator (CSA) certification.

I’ve been practicing and learning modules like:

• Catalog Items & Workflows

• Flow Designer and Business Rules

• CMDB Configuration and Discovery

• Script Includes and UI Policies

Now that I’ve completed my Master’s, I’m ready to take the next step — building a career as a ServiceNow Developer.

I’d love to hear advice from professionals on:

• What’s the best path to start a career in ServiceNow after graduation?

• How can I gain hands-on experience or find my first ServiceNow job?

Any guidance, suggestions, or personal experiences would mean a lot. 

Thank you to everyone who supports learners like me in this community!

— Prem

[GlideFather]

Hi @dandeprem12,

Welcome to the Platform of platforms! And congrats to your CSA, that's a very good start!!!

Let me use this opportunity to share some resources that might be helpful for you.

There are two great places to start:

1. ServiceNow University  

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate! 
• The most important first certificate is  Certified System Administrator (CSA), useful for almost any ServiceNow role.  (✅ Done :)))
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

 Career Journeys:

• System Admin
• App Developer
• Platform Owner
• Implementer
• Technical Project Manager
• Business Process Analyst
• Support Specialist

ServiceNow credentials:

• App Specialist
• Architect
• Developer
• Implementer
• Pre-sales Expert
• Sales Expert
• System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

• Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plans

• New to ServiceNow
• Citizen Developer
• ServiceNow Administrator
• Learn admin skills to move into app development.
• Includes short self-paced modules.

TL;DR

ServiceNow University = Learn and earn badges or certifications.

Developer Portal = Practice and explore the platform hands-on.

Connect with others on LinkedIn — follow creators and join groups to learn even more!

Good luck!