Unable to login to Now learning , stuck on loading page

swapnilanku · Friday

Unable to login to Now learning , stuck on loading page is this known issue ?

swapnilanku · Friday

I've already tried those steps, I also raised a case CS0555422 with support , and they confirmed its a known issue affecting other user as well

View solution in original post

Nikhil Bajaj9 · Friday

Hi @swapnilanku ,

Can you open a case here (assuming clearing browser cache didn't resolve the issue) https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000420 and send @Jim Poisson the case number?

He will help here. @Jim Poisson

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

Jim Poisson · Friday

Read my post here: https://www.servicenow.com/community/training-and-certifications/issues-accessing-servicenow-univers...

swapnilanku · Friday

Hi @Nikhil Bajaj9 ,

I've tried those steps , I also created a case #CS0555422, they confirmed its knows issue affecting other user as well.

swapnilanku · Friday

Hi @Nikhil Bajaj9 @Jim Poisson ,

I've already tried those steps, I also raised a case CS0555422 with support , and they confirmed its a known issue affecting other user as well