Incident Reporting based on time

[jewellaubert]

Good Afternoon,

I recently had a request from a manager to provide them with all incidents submitted to a specific group within a specific date range but only incidents received after business hours.   Is this something that service now can provide?   I've tried using the opened and created fields but when I enter a time it seems to be retrieving all incidents between the date and time stamp not on those days at that time.   I am currently on Helsinki and i'm very new to Service Now to any details would be greatly appreciated.

Jewell

[toneyvecchio1 · Accepted solution]

You'll be happy to hear you can easily report on that. Instead of Opened IS, change it to Opened TREND

[jewellaubert]

Thank you so much Toney!!!! That's exactly what I needed.

[Theresa Hitch1]

Hello, Where might I find the Opened Trend? I am probably missing something right in front of my face. I have the same reporting requirements.

Appreciate any and all help.

[Theresa Hitch1]

As i said it was in front of my face. found it.