Dear SNUG Community, One of the partners we are working with is organizing an event in Austria where I am planning to attend . I find it relevant to also other customers from our community and it it SNUG like from the setup point of view, so looking forward to connect with as many as possible there since there was some time we did not see eachother! This Roundtable is designed to bring together customers for an open exchange of ideas, experiences, and best practices—an opportunity to connect with peers, hear real-world stories, and gain fresh perspectives on how others are leveraging ServiceNow. Expect an engaging and informal setting where meaningful conversations, shared insights, and new connections take center stage. If interested please register here : https://www.engage.inetum.com/bg_2026_servicenow_event_beyond_digital_transofrmation_vienna_april_29/  Your SNUG Lead, Andreea Obreja ... View more

Hi Community,   Nina wants to let you know about the improvement initiative she triggered with regards to cmdb_key_value Records within the Azure Integration.   Be so kind to have a look at it and upvote it, to make sure it will find its way to a future release.   merci a lot   https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=6163b7c0876fba942d5cbbb5cebb354f&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests ... View more

Dear SNUG Community, On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows.  We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users.   Join us on April 14, 10:00–10:45 am to discover in a live demo how: A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows. CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails. SOM manages order capture and decomposition. Field work is dispatched from the same record of truth using contracts and entitlements. Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group Language: English   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb   We hope to see you at the webinar. ... View more

Hi everybody,   props to @Robert J_  for sharing this combination of useful information!    https://www.servicenow.com/community/product-launch-forum/do-you-know-these-links-about-storage-usage/m-p/3503837/highlight/true#M5736   have a great and insightful day! ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more