Call for AI Hackathon Use Cases

Dear ServiceNow Community, We're excited to announce that we're organizing the next Austrian ServiceNow User Group (SNUG) as an AI Hackathon this autumn. The exact date and venue location will be anno...

HO HO HO… SNUG folks, it’s that time of the year! 🎄✨

We’re cooking up a special Christmas Edition SNUG Online Session in the second week of December, and we’d love to spotlight your wins, highlights, and proudest ServiceNow moments of 2025. Did you auto...

Thank you for joining the SNUG @XXXLUTZ on 15.09.2025

Dear ServiceNow Community, A big thank you to everyone who joined us for the latest ServiceNow User Group (SNUG) Austria, this time hosted by XXXLutz in Linz, on 15.09.2025 ! Happy to share with you t...

ITOM AIOps Workshop Vienna - 25th of June 2025

Hello Community!! we are back with some ITOM related Workshop. Again on-site, again with great content: Our experts will walk you through our ServiceNow ITOM AIOps solutions—enabling you to manage and...

Thank you for joining the 2nd SNUG in 2024 !!!

Dear ServiceNow Community, Thank you for taking the time to attend our face-to-face 2 Days SNUG meeting in Vienna on November 25th -26th , 2024.A special thanks to Vienna Insurance Group (VIG) for hos...

AGENDA for the 2 days SNUG event 25.11.2024 & 26.11. 2024

Dear ServiceNow Community, Below you can find the agenda for the 2 days event : Day 1 Agenda – 25.11.202408:30 – 09:00 | Welcome & BreakfastSpeakers: Andreea Obreja (VIG), Vesna Glatz (ServiceNow)09:0...

Prepare to attend the 2nd SNUG Event in 2024 !

Dear ServiceNow Enthusiasts, I am excited to announce that our next ServiceNow User Group (SNUG) meeting is planned for November 2024 in Vienna! While the exact date and agenda are still in the planni...

Thank you for attending the SNUG meeting on 07.06.23 !

I am very happy we could host again a physical SNUG (ServiceNow User Group) conference in Vienna on June 7th , 2023 and would like to thank all the participants and speakers who generously volunteered...

Invitation to Present at SNUG Physical Sessions 2023

Dear SNUG Community, I hope this email finds you well. I am excited to announce that this year we are planning to organize two physical sessions for the SNUG community (June & October; exact dates wil...

How to become a SNUG Member

Dear community members, Last year the process of becoming a SNUG member was a re-shuffled.Besides going to the community page itself there is also a link now available : ServiceNow User Group (SNUG) –...

Weil man gute Mitarbeiter auch coachen muss ...

Ich habe eine interessante Frage von einem unserer Kunden in í–sterreich bekommen: "Wie verbessert man eigentlich die Qualität der Arbeit von neunen Support-Mitarbeitern?" Aus irgend einem verborgenen...

Webinar-Recording: Customer Service Management mit ServiceNow

Leider haben nur wenige í–sterreicher das NowForum 2016 in Frankfurt besucht, und in meinen Vortrag "Customer Service Management mit ServiceNow gefunden"!  Da mein Vortrag dort großes Echo gefunden h...

NowForum am 6. Oktober in Frankfurt

Das deutschsprachige ServiceNow Event 2016 steht vor der Tür. Wir würden uns freuen, auch wieder unsere österreichischen Kunden dort zu treffen! Sowohl helmutpfeiler wie auch ich averell werden bei Br...