Your Guide To Leverage RPA Enablement Support Program

[SpandanaK]

Ensuring a smooth start, crucial for long-term success, our RPA Enablement Program offers hand hold support to customers and partners during the initial setup phase.

The RPA Enablement Program offers assistance in various areas based on the RPA maturity of our customers:

1. Open Office Hours: Providing dedicated open office hours to address any queries related to product features and functionality, ensuring our clients have a clear understanding of what our RPA solution can offer.

2. Enablement program provides hand-hold support in every phase of the RPA life cycle:
   • Use case Discovery : In Initial process assessment.
   • Requirement Gathering : How to capture and define business requirements in Process Definition Document (PDD).
   • Solution Design & Review : How to define TO-BE process as part of Solution Design Document (SDD).
   • Infra Set-up and configuration : Assistance in setting up Instance and Robots.
   • Bot Build : Supports developers by recommending best practices in development activity.
   • UAT Testing : Assist how to build test cases to validate and ensuring automations are fit for the purpose.
   • Code Promotion : Assist with best practices in code promotion to PROD instance (from lower instance).
   • Production Monitoring : Monitoring scheduled jobs , robot status and exception management.
3. Interlock Meetings: We conduct interlock meetings with customers to provide hands-on support in the following key areas:
   • Installation of RPA HUB: Assisting in setting up the RPA hub for efficient management.
   • Installation of Robots: Guidance on installing both Unattended and Attended robots.
   • Infrastructure Setup: Providing support and recommendations for the setup of the required infrastructure.
   • RPA Solution Design Review: Ensuring that proposed solutions align with our design principles.
   • Bot Build Activity: Offering assistance during the bot development phase.
   • Code Review: Ensuring the quality and efficiency of the code.
   • Moving to Production: Guiding clients through the process of transitioning bot processes into production.

Our aim is to make the initial setup process as smooth and efficient as possible, enabling our customers and partners to harness the full potential of our RPA solutions.