Hi All,
I have 4.5 years of experience in ServiceNow, with expertise in ITSM and HRSD. I have also completed multiple certifications and am currently learning ITOM and AI Agents.
As AI continues to simplify configuration-related activities, I am wondering what skills or specializations will remain highly valuable in the future. Am I on the right path, or should I focus on other areas as well?
I am particularly interested in exploring aspects of ServiceNow beyond configuration that are more challenging, innovative, and engaging.
Would love to hear your thoughts and recommendations.
