Hi Team, we have one issue regarding child incident not generated for parent incident when the email communication happened on a closed parent incident which was working earlier. Here what we need to check and what could be the reason behind not gene...
We need to modify "Summary of Item being approved" in the approval form so that it dynamically displays the variables which has values entered by the end user for a particular catalog item. We don't want the field to be displayed if the end user has...
Anyone interested. Please send me your profiles - Sathish.hari@gds.ey.com
Need to trigger an event to email using client script in Service Portal
Hi all, My requirement is as follows,I have a set of 10 keywords.( eg, Password)I have to check if any of the keywords is present in my interaction's short description and if so i've to create an incident. This has to be done in flow designer and thi...
Hi Team, Does anyone know why don't we get all the request item details while printing RITM using print option from the browser tab? Please let me know what needs to be checked to get all the details on printed PDF and does user require any role for...
The requirement is to have a dashboard for " Testing Coverage Ratio" with standard report - Test Cases Actual Executed / Test Case Planned. I know we have a testcase table and a test case instance table. But these two are not related. So Im stuck her...
Hi everyone, hope you're doing well! I’m currently working on a ServiceNow application development and I’m in need of some hands-on guidance to move forward effectively.The app involves features like:Scoped application developmentCustom forms and UI ...
Ex: INC opened today 06/18/2025 -->12:40 and this will be as INC Opened date & time.but ServiceNow Instance showing up like Resolved 05/30/2025 which is past date (May) but it's opened in June.how come incident shows up like this opened time, resolve...
Hi , Why Monitors are excluded from the audits in recent servicenow upgrade?
Dear ServiceNow users, I am sure there are a few of you who have prepared reports for your IT audit purposes. Have you created operational or configuration compliance reports for IT infra/apps? This is mainly for servers. Is there a report form...
Hi All, I'm looking for ServiceNow BA, Consultant roles. Currently working as ServiceNow consultant at Wipro. Total Work Exp: 4 yearsCurrent Role: Consultant, WiproNotice Period: Serving NP. (17-May LWD)ServiceNow certification: CIS - ITSM, BPA, CSA...
Hi, I deactivated multiple users into list view (drag the row by selecting multiple rows) and printing these users name through Business RUle. The script var userSysId = current.sys_id.toString(); is fetching only one user name instead of all of the...
Hi Team, I have setup the AWA for the HR chat interactions. In my assignment rule, I have enabled the skills and enforced the mandatory skills as well. I'm getting some interactions but for someother reason skills are not being assigned to those inte...
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