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Forum Posts

Parent incident not generated child incident

Hi Team, we have one issue regarding child incident not generated for parent incident when the email communication happened on a closed parent incident which was working earlier. Here what we need to check and what could be the reason behind not gene...

reddyvenugo by Tera Contributor
  • 697 Views
  • 2 replies
  • 0 helpfuls

How to ignore case sensitivity in flow designer

Hi all, My requirement is as follows,I have a set of 10 keywords.( eg, Password)I have to check if any of the keywords is present in my interaction's short description and if so i've to create an incident. This has to be done in flow designer and thi...

Swetham by Tera Contributor
  • 3567 Views
  • 5 replies
  • 6 helpfuls

RITM print issue from browser.

Hi Team, Does anyone know why don't we get all the request item details while printing RITM using print option from the browser tab?  Please let me know what needs to be checked to get all the details on printed PDF and does user require any role for...

reddyvenugo_0-1762927294499.png

Need a guidance on our project

Hi everyone, hope you're doing well! I’m currently working on a ServiceNow application development and I’m in need of some hands-on guidance to move forward effectively.The app involves features like:Scoped application developmentCustom forms and UI ...