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Forum Posts
Parent incident not generated child incident
Hi Team, we have one issue regarding child incident not generated for parent incident when the email communication happened on a closed parent incident which was working earlier. Here what we need to check and what could be the reason behind not gene...
Customize Approval Form 'Summary of Item' to display End-User Filled Fields for one Catalog Item
We need to modify "Summary of Item being approved" in the approval form so that it dynamically displays the variables which has values entered by the end user for a particular catalog item. We don't want the field to be displayed if the end user has...
EY Hiring ServiceNow - Staff and Senior
Anyone interested. Please send me your profiles - Sathish.hari@gds.ey.com
How to trigger an event to email using client script on service portal
Need to trigger an event to email using client script in Service Portal
How to ignore case sensitivity in flow designer
Hi all, My requirement is as follows,I have a set of 10 keywords.( eg, Password)I have to check if any of the keywords is present in my interaction's short description and if so i've to create an incident. This has to be done in flow designer and thi...
RITM print issue from browser.
Hi Team, Does anyone know why don't we get all the request item details while printing RITM using print option from the browser tab? Please let me know what needs to be checked to get all the details on printed PDF and does user require any role for...
Need to create a dashboardThe requirement i for Testing Coverage Ratio (Release or Deployment Level)
The requirement is to have a dashboard for " Testing Coverage Ratio" with standard report - Test Cases Actual Executed / Test Case Planned. I know we have a testcase table and a test case instance table. But these two are not related. So Im stuck her...
Need a guidance on our project
Hi everyone, hope you're doing well! I’m currently working on a ServiceNow application development and I’m in need of some hands-on guidance to move forward effectively.The app involves features like:Scoped application developmentCustom forms and UI ...
What could be the reason for showing Incident opened data later than Resolved/Closed date
Ex: INC opened today 06/18/2025 -->12:40 and this will be as INC Opened date & time.but ServiceNow Instance showing up like Resolved 05/30/2025 which is past date (May) but it's opened in June.how come incident shows up like this opened time, resolve...
Monitors excluded from the audits in the recent upgrade of servicenow
Hi , Why Monitors are excluded from the audits in recent servicenow upgrade?
Server Compliance Reporting
Dear ServiceNow users, I am sure there are a few of you who have prepared reports for your IT audit purposes. Have you created operational or configuration compliance reports for IT infra/apps? This is mainly for servers. Is there a report form...
Resolved! ServiceNow BA, Consultant role
Hi All, I'm looking for ServiceNow BA, Consultant roles. Currently working as ServiceNow consultant at Wipro. Total Work Exp: 4 yearsCurrent Role: Consultant, WiproNotice Period: Serving NP. (17-May LWD)ServiceNow certification: CIS - ITSM, BPA, CSA...
Script to get currently deactivating multiple users sys_id
Hi, I deactivated multiple users into list view (drag the row by selecting multiple rows) and printing these users name through Business RUle. The script var userSysId = current.sys_id.toString(); is fetching only one user name instead of all of the...
Enforce mandatory skills in AWA is not working for interactions with no skills
Hi Team, I have setup the AWA for the HR chat interactions. In my assignment rule, I have enabled the skills and enforced the mandatory skills as well. I'm getting some interactions but for someother reason skills are not being assigned to those inte...
