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Anyone interested. Please send me your profiles - Sathish.hari@gds.ey.com  ... View more

Hi everyone, I wanted to share governance patterns that may help teams exploring end-to-end automation for ServiceNow delivery (not a sales post). Disclosure: I’m affiliated with Humanize (we built this). I’m posting to get practitioner feedback. Scope (end-to-end): Intake → Plan → Implement → Validate → Deploy Guardrails: scoped change windows, approvals, role/permission checks Quality gates: AC completeness, test readiness, rollback plan Evidence trail: what we log, what we measure, and what we explicitly won’t automate Mini checklist excerpt: Run only within approved change window + scope Capture who/what/when/why + rollback steps Block deploy unless AC + test readiness + rollback exist Enforce role checks + approvals + audit log pointer I’d appreciate expert feedback: Which controls are non-negotiable before automation touches prod? What failure modes have you seen with automation/AI in delivery? What would you add for enterprise readiness (security/compliance/SDLC)? (I can share the walkthrough playlist link in the first comment once this is approved.)   Best Regards, Srinivas ... View more

Hi Team,   we have one issue regarding child incident not generated for parent incident when the email communication happened on a closed parent incident which was working earlier.   Here what we need to check and what could be the reason behind not generating a child incident when a email communication happened on the closed parent incident.   Please provide your answers as early as possible.     ... View more