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Hi Team,   we have one issue regarding child incident not generated for parent incident when the email communication happened on a closed parent incident which was working earlier.   Here what we need to check and what could be the reason behind not generating a child incident when a email communication happened on the closed parent incident.   Please provide your answers as early as possible.     ... View more

We need to modify "Summary of Item being approved" in  the approval form so that it dynamically displays the variables which has values entered by the end user for a particular catalog item. We don't want the field to be displayed if the end user has not entered any data/ check for the checkbox  Currently, the Summary of Item being approved shows all the variables of catalog item even variables don't have data and checkbox is unchecked   The UI Macro used :approval_variable_summary ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Anyone interested. Please send me your profiles - Sathish.hari@gds.ey.com  ... View more