Change Management - Assignment group mandatory field

anishsasi · ‎10-18-2022

When you click on "Request Approval" UI action, the following assignment group field is mandatory in change management.

I would like to know how the assignment group become mandatory? Not seen code though!

Dan O Connor · ‎10-18-2022

Hey.

This is controlled through an OOTB UI policy called Mandatory - Assignment Group

If you go into it, you can see how it works. But it stops a Change moving on from draft/New states until Assignment group is populated.

View solution in original post

Saurav11 · ‎10-18-2022

If my answer helped you can you also mark it as correct. You can mark multiple answers as correct.

Thanks.

Kalyani Jangam1 · ‎10-18-2022

Check "Mandatory - Assignment Group" UI policy on change table

Sagar Pagar · ‎10-18-2022

Hi,

Check UI policy on Change request table.

Thanks,
Sagar Pagar

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Saurav11 · ‎10-18-2022

Hello,

As others have mentioned the UI policy named "Mandatory - Assignment Group" is responsible for this.

The link to the UI policy is as below:-

https://yourinstancename.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=bad87d63cb900200d71cb...

Please mark answer correct/helpful based on Impact.

Lokesh7 · ‎10-18-2022

Hi,

Not always we prefer scripting. Incase of Mandatory, field not visible, Read-Only......if not scripting found you may check either if any UI policies existing or Data policies in place.