Change Request and Problem Field not getting populated in UI Policy UI Action tree.

[AbhishekS399972]

I have tried installing Service Operations Workspace ITSM Advanced Applications Plugin due to which I got Change Request and Problem fields visible on Incident form layout. But I want to make them mandatory when On hold reason is Awaiting Change or Awaiting Problem, so I tried creating UI Policy for that and in the UI policy Action when I tried selecting field form the Tree I was not able to see Change Request/RFC and Problem fields.

[Mark Manders]

Some things to check:

Did you log out and back in again after installing the plugin?

Did you validate that the fields are on the form?

Are you really on the incident form?

I checked on my instance, and the fields are simply there to select (Change Request / Problem).

[AbhishekS399972]

Hi Mark, Yes I tried log out and log in after installing the plugin, 
Yes fields are there on the form. 
Ye I'm on incident form.

[sharmakrishnam]

I’m facing the same issue in my instance. The Change Request/RFC and Problem fields are visible on the Incident form, but I’m not able to find/select them when creating a UI Policy.

I’ve already tried logging out and back in and confirmed that I’m working on the Incident form. Has anyone found a solution or workaround for making these fields mandatory based on the On Hold Reason?

[AbhishekS399972]

This issue feels like an issue with the instance. @sharmakrishnam try raising case with ServiceNow.