new role added into global search engine but it didnt show result for wildcard char with keyword

Deepa12
Tera Contributor

‎03-23-2022 05:25 AM

Hi,

The global text search option available only for the roles “ITIL, Text_search_admin, admin”.

As per my requirement, i added new role business process also into text search option .

Seems that users with admin and ITIL can search using wildcards like *password and *complaint.  Global search returns results.

 But, when users with business process role, try to search using those same wildcard values, global search does not find results.

could you please let me know, is anyother configuration required to get search result for business process user also.

0 Helpfuls
  • 642 Views
1 REPLY 1

Deepak Ramar1
Tera Expert

‎04-10-2022 04:43 AM

Hi Deepa,

Kindly refer (read) sys_user_role ACL

Allow read for records in sys_user_role, for users with roles (usage_admin, sp_admin, role_delegator, announcement_admin, embedded_help_admin, itil, user_admin), and if the ACL script returns true.

Users who don't meet above condition cannot view any other role

Regards,
Deepak Ramar

Note: If you find my comment useful, mark it as correct or helpful

0 Helpfuls