Need help with upgrades? Follow the steps in our new Upgrades Best Practices page on the ServiceNow product documentation to conduct a well-organized upgrade to a new version of ServiceNow.
The page is designed to help customers prepare for and perform a successful upgrade on their production instance.
In Upgrades Best Practices you will learn about:
- Treat your upgrade like any other project so your time, resources, and costs are visible to everyone.
- Follow the ServiceNow upgrade process to ensure you stay on track.
- Review skipped changes and make decisions about them.
- Create test plans before you upgrade to standardize the process—and shorten testing and upgrade time.
- Future‑proof your upgrades—follow the technical best practices and check for vulnerabilities.
Using the Upgrades Best Practices page, you can create a repeatable process customized for upgrading your instances. This process can help you upgrade to new versions of ServiceNow faster.
Click here for the Downloadable best practices guide to Upgrading your instance.
