Hi All,

Just wrapped up building the 'HelpNow Tracker' application using the ServiceNow Build Agent.


Prompt Used:

Create a custom application named ‘HelpNow Tracker'. This application is designed to enhance emergency medical response by helping users quickly locate the nearest hospital with the lowest congestion level and providing the option to notify the hospital before their arrival. The system also enables users to identify, connect with, and track the nearest available ambulance in real time during emergencies. By integrating location services, hospital capacity data, and ambulance availability, the application streamlines critical decision-making and reduces delays in receiving medical assistance. It serves as a unified platform that improves coordination between patients, hospitals, and ambulance services, ultimately ensuring faster and more efficient emergency care.


Build Agent delivered the below functionalities: 

Core Infrastructure: 

• 3 Custom Tables with comprehensive schema and API access 

• 5-Tier Role System for security and access control 

• Intelligent Business Rules for automatic congestion calculation 
• React-Based UI with real-time updates and modern design 

Emergency Request Form: 

• Location detection using browser geolocation 

• Automatic hospital and ambulance assignment 

• Priority-based triage system 

• Real-time validation and feedback 

🏥 Hospital Dashboard: 

• Real-time capacity monitoring 

• Visual congestion indicators 

• Occupancy rate calculations 

• Specialty tracking 

🚑 Ambulance Tracker: 

• Live fleet status monitoring 

• GPS location tracking 

• Equipment level indicators 

• Response time analytics 

📋 Emergency List: 

• Comprehensive incident tracking 

• Status filtering and search 

• Response time calculations 

• Real-time updates every 30 seconds 

🚀Key Features: 

✅ Real-Time Updates - Dashboard refreshes every 2 minutes automatically 
✅ Interactive Visualizations - Charts, graphs, and progress bars 
✅ Performance Benchmarking - Color-coded performance indicators 
✅ Mobile Responsive - Works on all devices 
✅ Export-Ready Data - All metrics calculated and displayed clearly 

Performance Dashboard Tab 

Your HelpNow Tracker now includes a comprehensive analytics dashboard with: 

🔍Overview Metrics: 

• Total emergencies tracked 

• Active emergencies in real-time 

• Completed cases today 

• Critical cases requiring immediate attention 

• Available ambulance count 

• Hospital occupancy rates 

• Overall system success rate 

⏱️ Response Time Analytics: 

• Average and median response times 

• Performance breakdown by priority level (Critical, High, Medium, Low) 

• Response time distribution charts 

• Performance grading system 

• Benchmarking against emergency response standards 

🏥Hospital Capacity Analytics: 

• Real-time bed utilization rates 

• Congestion level monitoring 

• Hospital ranking by occupancy 

• System-wide capacity overview 

• Visual capacity indicators 

🚑Fleet Performance Analytics: 

• Ambulance utilization rates 

• Status distribution (Available, Dispatched, En Route, etc.) 

• Equipment level analysis (BLS, ALS, Critical Care) 

• Fleet efficiency metrics 

• Response capacity assessment 

🎯Emergency Type Analysis: 

• Distribution of emergency types (Medical, Trauma, Cardiac, etc.) 

• Priority level breakdown 

• Case volume trends 

• Key insights and patterns 

📅Temporal Analysis: 

• 24-hour emergency patterns 

• Weekly distribution analysis 

• Peak hour identification 

• Time-based insights (Morning, Afternoon, Evening, Night) 

• Staffing optimization recommendations 

It's time to check how it works in ServiceNow:


This challenge is a brilliant showcase of what’s possible with Build Agent in ServiceNow.
Can’t wait to build more and explore!

#ServiceNow #ServiecNowWithBuildAgent #BuildAgent #GenAI
#BuildWithBuildAgent #ServicenowCommunity
#NowPlatform #Learning

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