BuildWithBuildAgent – Government Pension Scheme Management System
As part of the #BuildWithBuildAgent challenge, I built a fully functional Government Pension Scheme Management System using ServiceNow’s Build Agent. From database tables and role-based security to workflows, automation, and a public React portal, everything was generated end-to-end through natural language prompts.
Step 1: Project Concept
🎯 Goal
To provide citizens with an easy way to apply for pension schemes online, while enabling government officers to verify documents, manage workflows, calculate benefits, and track applications—all within ServiceNow.
📌 Key Requirements
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Pension Application table
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Automated eligibility evaluation
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Document verification workflow
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Email notifications for every status change
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Public website submission
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Secure ACLs and 4-tier roles
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Officer workload dashboard
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Auto-assignment and audit trail
Step 2: Core System Built by Build Agent
Using a single structured prompt, Build Agent generated the entire foundation of the system.
🗂 Core Database Table
A complete Pension Application module with:
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Personal & contact details
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Employment and service history
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Identity & income information
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Scheme type selection
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Document uploads (ID, address proof, income certificate)
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Eligibility scores & calculations
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Benefit estimation logic
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Status workflow: Submitted → Under Review → Pending Verification → Approved → Rejected
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Auto-numbering format: PEN######
Step 3: Security Framework
Build Agent created a strong 4-tier role system:
🔒 Roles
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pension_user – Citizen applicants
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pension_verifier – Officers who verify documents
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pension_manager – Managers overseeing approvals
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pension_admin – Full system administrators
🛡 Access Control
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Record-level and field-level ACLs
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Sensitive data only visible to specific roles
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Audit trail tracking for all modifications
Step 4: Business Logic & Automation
🤖 Eligibility Automation
Auto-validates:
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Age
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Service years
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Pension scheme type
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Mandatory documents
📊 Supported Schemes
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Normal Retirement:
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60+ with 10+ years, OR
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55+ with 30+ years
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Early Retirement: 55+ with 20+ years
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Disability Pension: 5+ years
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Survivor Benefits: 1+ year of service
💰 Benefit Calculation
Automatically estimates monthly pension amount based on:
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Service years
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Average salary
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Scheme rules
📬 Email Notifications
Triggered for:
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New application submission
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Eligibility results
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Document issues
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Application status changes
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Approval / rejection
Each email includes:
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Application number
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Scheme details
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Tracking link
🔄 Workflow Automation
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Auto-assignment of verifiers
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Document completeness checks
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Real-time status updates
Step 5: Public React Portal
Features:
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✔ Modern React-based application form
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✔ Responsive for mobile & desktop
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✔ Real-time form validation
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✔ Error handling & field guidance
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✔ Secure online submission
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✔ Application status lookup
Step 6: Administrative Interface
Features:
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✔ Full pension application management
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✔ Document verification controls
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✔ Eligibility calculation tools
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✔ Workflow assignment & tracking
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✔ Search, filter, and reporting options
Step 7: Debugging With AI
Whenever a configuration issue or flow error occurred, I simply sent the message:
“Fix this error.”
Build Agent analyzed logs, identified the root cause, and regenerated the solution—acting like a true AI co-developer.
Conclusion
Using ServiceNow’s Build Agent, I built a complete Government Pension Scheme Management System with:
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Intelligent eligibility automation
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Robust workflow management
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Secure role frameworks
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Real-time benefit calculations
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A modern citizen-facing React portal
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Administrative dashboards
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Fully automated email communication
What normally takes weeks or months was built in hours using AI-driven development.
LinkedIn Post - Government Pension Scheme
#BuildwithBuildAgent #servicenow
