Whether you're new to the platform or looking to formalise your skills, there's now a better way to build real ServiceNow administration capabilities—without disrupting your work schedule or breaking the budget. Introducing the ServiceNow Jumpstart: CSA Pathway. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

ServiceNow Canberra End of Year SNUG Join fellow customers, partners and our local team for an informal, relaxed catch-up. Share highlights, lessons and stories from the year while connecting with the community. 📍 Venue: Assembly Pub, 11 Lonsdale St, Braddon 📅 Date: 27 November 2025 🕒 Time: 3:00–5:00pm Please register using this link We look forward to seeing you there! ... View more

ServiceNow is expanding our partnership with Lumify Work (formerly DDLS) to launch our first blended learning experience — designed to make training more flexible, practical, and impactful for every learner.    Introducing ServiceNow Jumpstart: Certified System Administrator Pathway    Developed with Lumify Work, ServiceNow Jumpstart: Certified System Administrator Pathway is a five-week program that blends:    ServiceNow Administration Fundamentals online learning for flexibility   Live expert-led sessions for deeper understanding  A hands-on capstone project to apply your skills  This program is ideal for anyone looking to strengthen their ServiceNow expertise — whether you’re new to the platform or looking to formalize your experience.   Participants will:    Build a solid foundation in Administration Fundamentals  Gain practical, real-world experience through guided projects  Learn directly from ServiceNow-certified coaches  Prepare confidently for the Certified System Administrator (CSA) exam  Join a growing community of learners and professionals across the region  Program Details    📅 10 November – 12 December 2025 (5 weeks)  💲 AUD 225 ex GST  💡 Optional CSA exam voucher: AUD 250 ex GST (valued at USD 300)    Note: This program is available exclusively to learners based in Australia and New Zealand.  🔗 Learn more and register    For more information you can either post a comment below or email Lumify.       ... View more