Hi folks, happy to share we have the next SNUG coming up in June! Special interest topic: Employee experience/HR Brief: Hear about the big updates in the Employee/HR space and how the platform supports APS members through every step of the career journey Speakers: Kate Bourke & Kyla Wilson >> Register here << For those in platform/IT teams, we'd love it if you could bring along a HR colleague or two to share their perspectives and connect across departments. Lunch and light refreshments provided – please >> register here << so that we can calibrate catering and room size! Location: 68 Northbourne Ave, Civic Ground floor – The Hub, Arctic room As always these sessions are networking with great people across the Canberra ServiceNow community – whether they’re in other organisations using or considering the platform, partner or members of the local ServiceNow team. These events are about educating and sharing so expect lots of conversation and don't expect death by powerpoint! Note: SNUG events are for informal meetups between community members with interest in ServiceNow and building a strong Canberra ServiceNow community and network. We kindly request no sales pitches, marketing presence, or recruiting activity. ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

As demand on the public service continues to increase alongside expectations on service quality and efficiency, government agencies are working through the dual challenges of adopting cutting edge new innovations whilst continuing to safeguard important data.   We are thrilled to announce the launch of ServiceNow AI Week, taking place in Canberra from March 31st to April 4th. This event will showcase how advanced Generative AI solutions – now available on the ServiceNow Protected Platform - are streamlining government operations, from security to app development, while ensuring compliance, transparency and accountability.   With 8 different sessions to choose from across the week, ServiceNow AI Week is a unique opportunity to hear from industry experts on driving efficiency and improving the work experience in the public sector. Connect with your peers, discover new insights, and contribute to the conversation shaping Australia’s government services for the future.   What to expect: Learning Labs: Hands-on sessions for developers and administrators focused on best practices, tips, and tricks tailored for the federal government context. Briefings: Expert-led sessions designed for EL2/EL1 officers and ServiceNow Platform Owners in the federal government.   Event Details: Date: March 31st to April 4th Time: 9:30 AM - 12:00 PM and 12:30 PM - 3:00 PM Location: Hub Civic Quarter Canberra   Don't miss out on this opportunity to meet with AI experts and unlock endless possibilities. Seats are limited, so sign up today!   Register Now ... View more

Canberra ServiceNow User Group (SNUG) events are back in 2025 and we're locked in for March!   >> Please register here<<   In this session we’ll focus on how you can integrate ServiceNow with any system in your environment and demystify the new “Workflow Data Fabric” which you’ll be hearing more about this year.   The core of the session as always will be connecting and networking with great people across the Canberra ServiceNow community – whether they’re in other organisations using or considering the platform, partner or members of the local ServiceNow team.   We’ll provide lunch and light refreshments – please register so that we can calibrate catering and room size. Look forward to seeing you there!   Location: 68 Northbourne Ave, Civic Ground floor – The Hub, Arctic room   >> Please register here<< ... View more

Hi everyone! New to the group, is there any likelihood of having a Canberra Region SNUG before the end of the year? Or is there any desire to run one in the new year?  Thanks!    @Selwyn Snell   ... View more