Register today for the 5th annual holiday SNUG event!

tracyo_brien

Hello SNUG Members! You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th ! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe. Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it. REGISTER TODAY *You must register in advance to receive Zoom login information Agenda 8:00 am - 9:30 am PT Platform AI Workshop 9:00 am - 9:15 am PT Break 9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon 10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb 10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory) 11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health 11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank 12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar 12:30 pm PT Closing Remarks Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting. REGISTER TODAY * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features. Tracy O'Brien SNUG Program

Chelsea Nguyen · ‎08-26-2025

Hello SNUG Members! We’re excited to share that the Central PA SNUG has been rescheduled to Thursday, November 6th! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. The agenda/speakers are still being finalized but will be shared here once confirmed. SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.       Join us at the SNUG to:   Get valuable tips and learn best practices    Hear important updates from ServiceNow     Network and collaborate with your peers    You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks. EVENT DETAILS Name: Central PA SNUG + Pre-SNUG Workshop Date: Thursday, November 6th Location: PSECU, Harrisburg, PA Schedule: Pre-SNUG Workshop: 9:30 AM SNUG Session: 11:30 PM – 3:00 PM Networking Happy Hour: immediately following (Location: TBD) Thank you to our sponsor, AHEAD! Tentative Agenda: 9:30am-10:00am | Pre-SNUG Workshop Check in & Networking 10:00am – 11:30am | Workshop: How to Use Process Mining to Identify Process Improvement Opportunities 11:30am – 12:15pm | SNUG Registration, Lunch and Networking 12:15pm - 12:20pm | Welcome & Agenda Review 12:20pm – 12:50pm | Zurich Release 12:50pm – 1:20pm | Acquisition for Acquisition; Architecting the DHA’s Migration to SPM 1:20pm –1:40pm | Networking Break 1:40pm – 2:00pm | AHEAD Presentation 2:00pm - 2:30pm | What’s New in ITOM 2:30pm - 3:00pm | Q&A and Closing Remarks 3:00pm | SNUG Concludes, followed by happy hour (Location: TBD) Don’t miss this opportunity to connect with your peers, hear the latest from ServiceNow, and share best practices that can drive impact across your organization. Space is limited—reserve your spot today! *If you plan to attend the optional workshop, please be sure to bring your laptop and charger. Please ensure your laptop is fully charged in the event you are not seated next to an outlet. A secondary screen is also recommended to follow along the lab guide To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs

tracyo_brien · ‎10-06-2025

Hello SNUG Members! Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event! We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories. Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY

JenniferK · ‎10-03-2025

Please take a moment to complete this brief SNUG planning survey created to gather your input on presentation and workshop topics. We are also looking for customers who want to present. SNUG presentations are typically 20-minutes in length - the perfect amount of time to share your best practice or share/demo an innovation! The SNUG Customer Participation Guide provides detailed information about various ways customers can participate in the SNUG! Please reach out to jennifer.kennedy@servicenow.com if you are interested in presenting.

JenniferK · ‎09-10-2025

Please keep an eye out for the rescheduled date coming soon!

Central Pennsylvania SNUG

Group Activity

Register today for the 5th annual holiday SNUG event!

New Date! Central PA SNUG on 11/6

Call for Knowledge 2026 Content – Deadline October 24, 2025

Your Voice Matters: Take our quick Survey! AND Inspire your Peers. Share Your ServiceNow Story!

POSTPONED: The Central PA SNUG on September 16th has been postponed