Auto populate impacted CI based on affected CI in Change request in SOW

[Shalani Rajendr]

Hello everyone,

For a change request record, when we select an Affected CI in the related list, the impacted CI should be auto populated in SOW if the relationship is mapped correctly as in native thats the same functionality it works.

How to achieve the same in service operations workspace for change request record?

Its an urgent requirement please do update me asap.

Thanks in advance!

[Ankur Bawiskar]

@Shalani Rajendr 

please share how the behavior is in native

what did you try so far and what's not working?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shalani Rajendr]

Hello @Ankur Bawiskar ,
For a change request record, when we select an Affected CI in the related list, the impacted CI should get auto populated in service operations workspace if the relationship is mapped correctly.

Its works fine in native view but not in SOW so how to achieve it in SOW?

[Ankur Bawiskar]

@Shalani Rajendr 

please share some screenshots

what did you try so far and what's not working?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shalani Rajendr]

Hello @Ankur Bawiskar ,

In change record, related list ->If we add affected ci(CI'S Being Changed tab) then automatically it gets added to Impacted Services tab in native view. But this doesn't works in Service Operations workspace. How to achieve it?