Hi,In Service Operations workspace, I am trying to hide some cards from the Scope and Impact section in Overview tab of a change record. I checked UI builder pages as well. But since ui builder is fairly new for me, I could not found how those ca...
Hi all,When enabling the UX action in the SOW Change Management for the Risk Assessment button, the button is visible but when clicking it, nothing happens (see below) The Action Assignment I enabled to show the action is available here:https://{inst...
We realized that our SOW plugin was very out of date so we updated it over the weekend after testing in the non-prod instances. I apparently forgot to test all change types because we are having an issue now that I cannot seem to resolve.From SCTASK...
Hi! I'm trying to figure out where to configure SOW change record overview tab. This one: In UiBuilder I find the change details tab under SOW experience -> SRP Record -> add record values (in my case change record values) to test values. It opens a ...
In this article, we’ll go through a step-by-step approach to disable or hide the Add Task button in the Change form under the Overview tab of the Service Operations Workspace using UI Builder in the Now Experience Framework. ï§ Step 1: Navigate to UI ...
Hi, I recently created a playbook for change requests. Once the playbook is applied, I can see it as a tab in the SOW but I'm looking for a way to make the playbook the default tab when the record is opened only if a playbook is applied. Does anyone ...
I want to create a new standard change template how can I do that guide me with the steps to follow
What is the out of the box functionality for the On Hold Button in the Change Management instance. When I've tested it in UAT I noticed when the On Hold button is selected it eliminates any approvals. When the hold is removed the approval is no long...
When change request is created two change tasks created in implementation state when we open those tasks there is an assignment group field is there when I click on assignment group I want only the implementation groups visible I don’t want any other...
Hi,I have created a custom Now assist skil kit and activated it through 'Now assist admin' as well. I want if user gives a prompt in now assist panel for change report generation, this skill kit should be called and the report link should be generate...
I had a Requirement, need to hide the Overview tab on Create New Change Request.
I have created a flow for Change Authorize Step. Its a clone of OOB flow, we have changed just the policy. Flow is working a expected. But , I see some errors in the flow engine context. I don't see any issues in my flow. Please help me identify this...
I have created a flow for Change Implement Step. Once change is moved to Implement state, I have to create two change tasks as OOB. Once tasks are completed, we should wait for close code to set. Based on Close Code, I have to change the state to Clo...
Hello All, I would like to hide the Overview section in the Change Request in the Service Operation Workspace. Please let me know where is the configuration for this sections in ServiceNow.
My senior asked that he want query for change requests. Change requests are created on every Friday he will review all open change requests on Monday. I want a query for that. In addition can I create report for that query how to do that.
