Hi All, We have 4 different requirements related to update the view for change record in SOW as below,Currently there are 4 tabs Overview, Details, Change tasks, Related records 1. In 'Overview' tab we want to remove a block 'Scope and Impact' contai...
We have a UI Action on Change Management that will take an excel spreadsheet an upload the data to the change request. We followed the following years ago and it works in the Standard UI with no issues:UI Action to open Dialog Box for a file upload -...
Hi Team, After Upgrade Risk Assessment is not showing in SOW, In Native UI it is showing in Related Link. Any Help??
On clicking the Risk Assessment button on top right of Service Operation Workspace for Change Request then the form should be popped up to calculate risk as it is visible in the native UI. Is it Possible to do this as I can see the same thing is happ...
We are not able to see the change form it should be like thisBut it is showing like this No matching resultsTry adjusting the filters or clear them to view all available templates.Why are we not able to see the forms what the reason behind for this?
Hi, I am attempting to create a declarative action to add existing request to change request related record. The request on change request related records currently only has the option to "new" oob option. I tried to add new by creating a payload and...
Hi Team, We are not able to view change modal when change created via problem record in SOW when we clieck on new in Fix task tab. its directly create change record without asking type (change modal)
After updating Service Operations Workspace ITSM Applications to the latest version (8.3.0), I am no longer seeing the change overview page; the other tabs are showing data.Our SOW is OOTB and I have not made any changes. This was working on version...
Hi ,I want to change the color of the field risk in the change form in workspace that high will be red and low orange where I change ? thank you
Hi all,When enabling the UX action in the SOW Change Management for the Risk Assessment button, the button is visible but when clicking it, nothing happens (see below) The Action Assignment I enabled to show the action is available here:https://{inst...
Is there a way to change the date and time picker in a change request? I notice it is a lot more user friendly in creating a CAB meeting. How do we get that same picker option for change requests? The individual boxes for the time is easier than the ...
Hi All,I have a related list 'stories' defined for a 'change request' in service operations workspace. I am looking to add a 'add' button to link the existing stories to a change request. To achieve this, I have taken the copy of OOB add list action ...
Hello, I want to hide "Assess Risk" button OR Risk Page on one of the Change Model. "Assess Risk" is available under Record Information section. Please suggest in which script I need to make changes..?
How the Conflicts section can be populated for the Change form in SOW? UI Macros aren’t supported in SOW, so how can we activate the OOB ‘Check Conflict’ (since it is deactivated OOB already)UI Action? How should we handle this scenario in SOW? Thank...
Hi everyone,I’m trying to add a hint message (tooltip or helper text) to the assigned_to field on the Change Request table in Service Operations Workspace.Specifically, I’d like the hint to appear based on the Change Request Model being used.For exam...
