Service Operations Workspace

Reduce Swivel Chairing and Resolve Incidents Faster with Service Operations Workspace (SOW)

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Getting Started Guide for Service Operations Workspace

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Getting Started

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Getting Started Guide for Service Operations Workspace

Quickly Setup Service Operations Workspace for ITSM

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2025 ITSM Service Operations Workspace Events
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2025 ITSM Service Operations Workspace Events

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Service Operations Workspace Bootcamp - On Demand
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Service Operations Workspace Bootcamp - On Demand

The Service Operations W...

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Service Operations Workspace - Adoption Series
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Service Operations Workspace - Adoption Series

The Service Operations Workspace Adoption Series is ...

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Need to add delay in script include

Hi @Ankur Bawiskar , I want to add delay in the script include.I tried the script mentioned in this https://www.servicenow.com/community/service-operations-workspace/add-sleep-or-delay-in-your-script-for-global-scoped-app/tac-p/3516944#M207 in my sc...

Question

Resolved! Major Incident: Problem-Related Record Appears in Details but Missing in Related Records

Hi all,When a problem is auto-created after a Major Incident is resolved, the problem appears under Details but not under Related Records → Problems. I’ve attached screenshots for reference.Does anyone know why this might be happening or how to fix i...

Question

How to update change request view - fields and Tabs in SOW

Hi All, We have 4 different requirements related to update the view for change record in SOW as below,Currently there are 4 tabs Overview, Details, Change tasks, Related records 1. In 'Overview' tab we want to remove a block 'Scope and Impact' contai...

Question

Informational popup?

We recently upgraded to Zurich and the Service Desk team is asking if there is a way to get this black pop-up to stop appearing.This black popup is in the way of closing an interaction since the x is covered. I know they can just hover over Details ...

Question

Service Operational Workspace redirect agents according to their role to view default dashboard

Here’s a clearer, more polished version of your message:We want ITIL agents to see the “Service Desk Overview” dashboard by default on their SOW landing (home) page, while Tier 2 agents (users with the Tier 2 role) should see the “Service Team Overvi...

Question

translated wrorkspce things

Hi everyone,I am using ITSM Workspace out of the box and I am having issues with translations.I already tried using sys ui message and sys translated but it did not work in this case.Now I am checking UI Builder to try to handle translations and I wo...

Question

Add sleep or delay in your script for global + scoped app

Many a times there is a need to add some delay in your script in server side. Below script will work in both global + scoped app. The value passed is duration value. I passed 10 seconds in duration format. It can be customized as per your requirement...

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I wanted to understand that do we have feasibility to customise Related Links on SOW view.

Do we have feasibility to customize all the Related Links on Service Operations Workspace, either as a recommendation or by creating a new page similar to Related Records.

Question

Intermittent issue: Incident form not expanding to full width in SOW (Empty space on the right)

Hi everyone,I'm encountering a strange intermittent UI issue in the Service Operations Workspace (SOW) on the Incident table.The Problem: Occasionally, when a record is opened, the form container does not span across the entire available width. It se...

Question

I want Segeo UI font for notification

HI Community,I have created notification where this notification should be in Segeo UI font and I have issue with approve and reejct buttons On clicking approve button it will open a new email by sending reply approval record state should be changed ...

Question

Trigger UI Builder Page modal using Client Script[sys_ux_client_script]

Hi Team,I have a quick question, I have created three Modal on the page on click of a button first modal will appear which has choice field based on the choice either modal two or three should popup, my current approach is i have created a client sta...

Question

Replace URL with a readable text in a related list in SOW

I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...

Question

Workspace - Open articles in edit view

When opening a knowledge article from the list view in SOW or CSM workspace, the article is opened in an article view, but we wish for it to open directly in the edit view. Does anyone know a way to do that? Have attached pictures of the different vi...

Question

How can we Change the Widget Title in overview workspace dashboard in servicenow

Hi Team, There is a requirement where users want to rename the widget name in the overview dashboard in servicenow workspace, can someone help me how to achieve it. regards,Priya

Question

How to get Actions Taken to appear in the PIR Timeline automatically?

When I look at the PIR for a Major Incident in the Major Incident Workbench it includes all of the activities in the Timeline, but when I look at the PIR for the same incident in Service Ops Workspace, it only gives me the Opened, Promoted, Resolved ...

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Service Operations Workspace

Hot Topics

Getting Started Guide for Service Operations Workspace

nkaura

Now Assist FAQs

Eliza

Getting Started

Introduction Videos and Recommended Training

SOW Adoption Playbook

Getting Started Guide for Service Operations Workspace

Quickly Setup Service Operations Workspace for ITSM

Quick Start Guide

Quick Start

SOW Starter Stories

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Measuring Success in your ITSM deployment and how success dashboards can help

On Demand Events

2025 ITSM Service Operations Workspace Events

iDigSN

Service Operations Workspace Bootcamp - On Demand

Eric L

Service Operations Workspace - Adoption Series

Eric L

Resources

Data Sheet

What's New Blog

Release Notes

Docs

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Resolved! Major Incident: Problem-Related Record Appears in Details but Missing in Related Records

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