Discovery with Service Now Express
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08-16-2016 06:40 AM
Since the Helsinki upgrade I can import software in assets & configuration but computers and servers do not populate. Below is the error message. Has anyone seen or experienced this problem?
java.lang.NullPointerException
at com.glide.db.impex.JDBCProbeLoader.getAttributesFromFirstRecord(JDBCProbeLoader.java:401)
at com.glide.db.impex.JDBCProbeLoader.getAttributes(JDBCProbeLoader.java:264)
at com.glide.db.impex.AbstractLoader.createMap(AbstractLoader.java:273)
at com.glide.db.impex.AbstractLoader.load(AbstractLoader.java:145)
at com.glide.db.impex.AbstractLoader.startWork(AbstractLoader.java:127)
at com.glide.worker.AbstractProgressWorker.startAndWait(AbstractProgressWorker.java:86)
at com.glide.worker.HierarchicalProgressWorker.startAndWait(HierarchicalProgressWorker.java:37)
at com.glide.worker.AbstractProgressWorker.start(AbstractProgressWorker.java:67)
at com.glide.system_import_set.ImportSetLoader.startWorker(ImportSetLoader.java:97)
at com.glide.system_import_set.ImportSetLoader.startLoader(ImportSetLoader.java:86)
at com.glide.system_import_set.ImportSetLoader.loadImportSetTable(ImportSetLoader.java:61)
at com.glide.system_import_set.ImportSetLoader.loadImportSetTable(ImportSetLoader.java:37)
at com.snc.automation.ScheduledImportSetJob.runImport(ScheduledImportSetJob.java:49)
at com.snc.automation.ScheduledImportJob.execute(ScheduledImportJob.java:45)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:83)
at com.glide.schedule.GlideScheduleWorker.executeJob(GlideScheduleWorker.java:204)
at com.glide.schedule.GlideScheduleWorker.process(GlideScheduleWorker.java:142)
at com.glide.schedule.GlideScheduleWorker.run(GlideScheduleWorker.java:59)

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08-16-2016 06:44 AM
Hi Alvin,
To get a faster response, I would recommend you to post this question on the express forum here.
https://express.servicenow.com/support/
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08-23-2016 11:37 PM
Hi Pradeep,
Good advice with respect to the Express forum.
The specific link to this forum is here:
https://express.servicenow.com/support/forums/
Best Regards
Tony
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08-16-2016 10:45 AM
get a hold of John Lawler to help with this question.
...rich