Discovery with Service Now Express

alvingates
Kilo Contributor

Since the Helsinki upgrade I can import software in assets & configuration but computers and servers do not populate.     Below is the error message.     Has anyone seen or experienced this problem?

java.lang.NullPointerException

  at com.glide.db.impex.JDBCProbeLoader.getAttributesFromFirstRecord(JDBCProbeLoader.java:401)

  at com.glide.db.impex.JDBCProbeLoader.getAttributes(JDBCProbeLoader.java:264)

  at com.glide.db.impex.AbstractLoader.createMap(AbstractLoader.java:273)

  at com.glide.db.impex.AbstractLoader.load(AbstractLoader.java:145)

  at com.glide.db.impex.AbstractLoader.startWork(AbstractLoader.java:127)

  at com.glide.worker.AbstractProgressWorker.startAndWait(AbstractProgressWorker.java:86)

  at com.glide.worker.HierarchicalProgressWorker.startAndWait(HierarchicalProgressWorker.java:37)

  at com.glide.worker.AbstractProgressWorker.start(AbstractProgressWorker.java:67)

  at com.glide.system_import_set.ImportSetLoader.startWorker(ImportSetLoader.java:97)

  at com.glide.system_import_set.ImportSetLoader.startLoader(ImportSetLoader.java:86)

  at com.glide.system_import_set.ImportSetLoader.loadImportSetTable(ImportSetLoader.java:61)

  at com.glide.system_import_set.ImportSetLoader.loadImportSetTable(ImportSetLoader.java:37)

  at com.snc.automation.ScheduledImportSetJob.runImport(ScheduledImportSetJob.java:49)

  at com.snc.automation.ScheduledImportJob.execute(ScheduledImportJob.java:45)

  at com.glide.schedule.JobExecutor.execute(JobExecutor.java:83)

  at com.glide.schedule.GlideScheduleWorker.executeJob(GlideScheduleWorker.java:204)

  at com.glide.schedule.GlideScheduleWorker.process(GlideScheduleWorker.java:142)

  at com.glide.schedule.GlideScheduleWorker.run(GlideScheduleWorker.java:59)

3 REPLIES 3

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Alvin,



To get a faster response, I would recommend you to post this question on the express forum here.


https://express.servicenow.com/support/


Hi Pradeep,



Good advice with respect to the Express forum.


The specific link to this forum is here:


https://express.servicenow.com/support/forums/



Best Regards



Tony


rackerman
Kilo Explorer

get a hold of John Lawler to help with this question.


...rich