Cost imposed for the Business users or fulfiller user.

Lakshmi Velu
Tera Contributor

Hello Folks,

 

I have a question.

we are planning to migrate the old ITSM tool to ServiceNow tool and want to know few facts to consider (cost wise) before migrating. 

 

is there a cost involved for the end users (business users) with no role to approve the activity when an email is triggered.

 

what other factors to consider the cost here.

 

Appreciate your responses to start our migration.

 

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