Cloud Cost Management - CCM

Dear ServiceNow Community,I am seeking clarification on the underlying logic and design of the Cloud Cost Management (CCM) integrations in ServiceNow.I understand that CCM relies on API-based integrations with public cloud providers and ingests billi...

Hardware entitlement backend table name?

In ALM Hardware table, I could see a table as Hardware Entitlements was mapped as an Embedded list in the "entitlements" section, but somehow when I search for "hardware entitlements" table from the left naviagtion bar, I'm not able to see it.. what ...

Customise the cmdb relation dependency view

 When configuration item relationships are viewed in the Dependency View, they appear as shown in the attached image, with different relationship types such as:Depends on :: Used byRuns on :: RunsConnects to :: Connected by, etc.However, all the rela...

Is Data Cloud Required for Agentforce?

Hii ,i have a query regarding as mentioned above. I am sharing my views here Agentforce, Salesforce’s AI-powered customer engagement solution, does not strictly require Data Cloud, but integrating the two unlocks its full potential. While Agentforce ...

embed public servicenow page in external site

I have a public page cretaed in servicenow, I already tested and all is working fine. In this page I have a form and I want to add this public page in an external site. How can I achieve this?

Difference observed Potential savings

Hi,  I am observing difference in the numbers of potential savings observed in the homepage and the number observed in Potential vS actual savings. Can someone tell how there is a difference and from where can I check the table from which potential v...

Unable to figure out the difference in the recommendation number in Cloud cost management

Hi, I am unable to understand why there is a difference in the recommendation number in the home page and the Operation > Overview page. While I checked further the difference I observed was in Reserved/Saving plans section. Can someone please hepl m...

Filtering CSM Cases by Product/Service for Key Users

Hi everyone,I’m trying to set up key user access for external users on the CSM portal.Scenario:All users belong to the same client company.Each key user may be responsible for 1–4 of four products/services.Users should only see cases for their assign...

Documentation

Hi All,I was a former employee at TTEC. I need experience letter and relieving certificate for this. How can I get it?Kind Regards,Pratik

Generate multiple PDF reports at once

I have a requirement to generate multiple PDF's at once from list of cases. Should be able to click on the checkboxes of the cases and add "Generate PDF".In the PDF I want details from Case table and survey table. Can someone kindly help me on this r...

Need to create a report using multirow variable set variables

Need to create a report using MRVS variables ,currently I am getting report as belowbut I need every field in column ex: Server Name, IP Address should be a column and its value should display in a row this kind of report i need.

New to service now how to quick start i am a finance gradate with overall 13 years of experience.