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Resolved! Change Schedule customisation

Question 1:In the Change Schedule, I currently see an option to select Today, along with arrows to navigate backward and forward. Instead of this existing Today button, is it possible to have a calendar-style view (such as weekly or monthly), similar...

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Is Data Cloud Required for Agentforce?

Hii ,i have a query regarding as mentioned above. I am sharing my views here Agentforce, Salesforce’s AI-powered customer engagement solution, does not strictly require Data Cloud, but integrating the two unlocks its full potential. While Agentforce ...

vipinj by Tera Contributor
  • 1092 Views
  • 1 replies
  • 0 helpfuls

Filtering CSM Cases by Product/Service for Key Users

Hi everyone,I’m trying to set up key user access for external users on the CSM portal.Scenario:All users belong to the same client company.Each key user may be responsible for 1–4 of four products/services.Users should only see cases for their assign...

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gdo by Tera Contributor
  • 250 Views
  • 1 replies
  • 0 helpfuls