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Is Data Cloud Required for Agentforce?

Hii ,i have a query regarding as mentioned above. I am sharing my views here Agentforce, Salesforce’s AI-powered customer engagement solution, does not strictly require Data Cloud, but integrating the two unlocks its full potential. While Agentforce ...

vipinj by Tera Contributor
  • 907 Views
  • 1 replies
  • 0 helpfuls

Filtering CSM Cases by Product/Service for Key Users

Hi everyone,I’m trying to set up key user access for external users on the CSM portal.Scenario:All users belong to the same client company.Each key user may be responsible for 1–4 of four products/services.Users should only see cases for their assign...

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gdo by Tera Contributor
  • 195 Views
  • 1 replies
  • 0 helpfuls

Ticket Management system

Hi SW Hope you are doing finei need the service management ticket (incident and Request)How should i proceed for purchassing ?The solution sould be cloud based Thanks 

princebayon by Giga Explorer
  • 487 Views
  • 2 replies
  • 0 helpfuls