What are the best practices for implementing ServiceNow in an organization?

[rakesh4455]

Our organization is considering implementing ServiceNow to streamline IT service management and potentially expand to other business areas in the future. As we embark on this journey, we want to ensure a successful implementation by following industry best practices and learning from others' experiences.

[bammar · Accepted solution]

This is a question people spend many thousands of dollars on. But my best advice is to work with ServiceNow or a partner or expert to do a limitied implementation then expand from there. For instance Launch that Service Catalog and Incident module first. Determine user roles, access, data import needs, all business requirements- get that off the ground, then add in more Modules.