Connect ITOM workflows to CloudObs

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Cloud Observability and IT Operations Management (ITOM) work together to power enable workflows for operators supporting apps which span across traditional and Cloud-native infrasturcture.

How CloudObs Empowers ITOM

1. Discovery: Cloud Observability's Service Graph Connector for OpenTelemetry is built to enable rich discovery of Cloud-native services, applications, and infrastructure. CloudObs and ITOM Discovery  work together to construct and maintain a detailed and up-to-date representation of your IT environment. 

2. Service Mapping: With the power of trace data, CloudObs enables a comprehensive Service Map in ITOM detailing the intricate relationships between services and their underlying infrastructure. This includes inferred services hosted by third parties, that might often go unnoticed, ensuring that no component remains hidden.

3. Event Management: Alert data is transformed into actionable events associated with your Cloud-native CIs. This functionality ensures that anomalies are detected, categorized, and acted upon with speed and precision.

4. Site Reliability Operations: CloudObs and ITOM Site Reliability Operations act as a robust SRE tool: updating SLO statuses, calculating burn-down rates, and highlighting other pivotal indicators that convey the health and performance of services.

To deep-dive into these functionalities or to embark on your CloudObs journey, reach out to your Cloud Observability account team. They're equipped to guide, support, and ensure you make the most of these integrations.